Shyanne Santana
Temple,PA
Summary
Dedicated and customer-focused professional with extensive experience in patient care and team collaboration. Adept at delivering exceptional service, solving problems efficiently, and maintaining a positive, supportive environment for customers and clients. Seeking to leverage my skills to contribute to a customer service team that values communication, problem-solving, and excellence in customer satisfaction.
Overview
6
6
years of professional experience
Work History
CNA
Penn State Health Saint Joseph Hospital
Reading, PA
10.2021 - Current
- Provided compassionate, patient-centered care, ensuring comfort and satisfaction with services
- Communicated effectively with patients and their families, demonstrating empathy and professionalism
- Supported the healthcare team in addressing patient concerns promptly and thoroughly
Janitorial & Assembly Line Worker
East Penn Manufacturing
Lyons, PA
09.2020 - 05.2021
- Delivered excellent internal customer service by maintaining a clean and organized workspace
- Worked collaboratively on an assembly line, ensuring efficiency and accuracy in product delivery
Assembly Line Worker
Alcon
Sinking Spring, PA
08.2018 - 08.2020
- Ensured quality control and consistency in manufacturing medical equipment, directly impacting customer satisfaction
- Maintained a focus on detail and precision to meet customer and company expectations
Education
High School Diploma -
I Lead Charter School
Reading, PA08-2016
Some College (No Degree) - Nursing
Reading Area Community College
Reading, PASkills
- Outstanding customer service and communication
- Problem Solving and Strategic Thinking
- Empathy and patience in high-pressure situations
- Strong Organizational Ability
- Team-Oriented Approach
- EMR (Electronic Medical Records)
- Creativity and adaptability
Timeline
CNA
Penn State Health Saint Joseph Hospital
10.2021 - Current
Janitorial & Assembly Line Worker
East Penn Manufacturing
09.2020 - 05.2021
Assembly Line Worker
Alcon
08.2018 - 08.2020
High School Diploma -
I Lead Charter School
Some College (No Degree) - Nursing
Reading Area Community College
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