Shyanne Smith
Morgantown,WV
Summary
Results-driven sales agent with proven expertise in client relations and customer retention. Achieved top performer status by consistently exceeding sales targets through effective relationship-building and strategic sales processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
AAA Auto Club
2022.04 - Current
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Developed strong relationships with clients to enhance retention and satisfaction rates.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Analyzed sales data to identify areas for improvement and inform strategic decision-making processes.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Certified Nursing Assistant
Washington Hospital
2020.08 - 2022.04
- Provided direct patient care, assisting with daily living activities and promoting patient comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in the implementation of individualized care plans, ensuring adherence to patient needs.
- Maintained accurate patient records and documentation to support quality care delivery.
- Collaborated with multidisciplinary teams to develop strategies for improving patient outcomes and satisfaction.
- Trained new staff on best practices for patient care and safety protocols, enhancing team efficiency.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
No Degree -
West Virgina Northern Community College
Steubenville, OH2020-05
High School Diploma -
Brooke High School
Follansbee, WV2019-05
Skills
- Client relations
- Customer assistance
- Sales strategies
- Objection handling
- Adaptability to change
- Key relationship management
- Building rapport
- Performance tracking
- Cross-selling techniques
- Upselling strategies
- Consultative selling
- Strategy development
- Sales pipeline management
- Closing deals
- Closing sales
- Sales follow-up
- Customer relationship building
- Sales closing
- Customer retention
- Relationship selling
- Performance improvement
Accomplishments
- Achieved winner of the costa rica sales conference 2025
- achieved winner of the nashville sales conference 2025
Certification
property and casualty license
life insurance license
cross license in the sates of Wv, OH, Ky , PA
Timeline
Sales Agent
AAA Auto Club
2022.04 - Current
Certified Nursing Assistant
Washington Hospital
2020.08 - 2022.04
No Degree -
West Virgina Northern Community College
High School Diploma -
Brooke High School