Shyanne Tate
Longview,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong work ethic and effective communication skills. Eager to contribute to the team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Technical Resolution Specialist
Patriot Mobile
Tyler, TX
12.2023 - Current
- Collaborated closely with backend systems in order to provide comprehensive resolutions for customers.
- maintained frequent correspondence with customers regarding resolutions of their issues.
- Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Identified root causes of customer issues, tracked resolution process steps, and documented all actions taken.
- Analyzed customer data to identify patterns of behavior or trends in order to develop solutions.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Ensured compliance with company policies and procedures regarding technical support tickets.
- Documented all activities related to technical support including processes, updates, changes made.
- Troubleshot customer inquiries related to cellular and account issues.
- Resolved escalated technical issues in a timely manner.
- Increased technical knowledge by reading Knowledge base, and doing research on reoccurring issues.
- Collaborated with other team members to assist with resolving more difficult issues.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Aided other team members with questions regarding technical issues, or account processes
- Guided new hires through some processes to help expand their knowledge
- Maintained a high volume of tickets worked and resolved.
- Submitted coaching Op's on agents to improve resolution time for the company and decrease amount of tickets escalated.
- Followed guidelines implemented by my Supervisors as closely as possible.
- Strived to assist with any questions, concerns, or issues that were brought to my attention through teams to assist agents in resolving issues on the first call.
Technical Resolution Specialist (WCBC)
West Coast Baptist College/Patriot Mobile
Lancaster, CA
02.2023 - 12.2023
- Collaborated closely with backend systems in order to provide comprehensive resolutions for customers.
- maintained frequent correspondence with customers regarding resolutions of their issues.
- Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Identified root causes of customer issues, tracked resolution process steps, and documented all actions taken.
- Analyzed customer data to identify patterns of behavior or trends in order to develop solutions.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Ensured compliance with company policies and procedures regarding technical support tickets.
- Documented all activities related to technical support including processes, updates, changes made.
- Troubleshot customer inquiries related to cellular and account issues.
- Resolved escalated technical issues in a timely manner.
- Increased technical knowledge by reading Knowledge base, and doing research on reoccuring issues.
- Collaborated with other team members to assist with resolving more difficult issues.
- Guided customers through step-by-step solutions in a clear and concise manner.
Member Service Representative (WCBC)
West Coast Baptist College + Patriot Mobile
Lancaster, CA
08.2022 - 02.2023
- Provided excellent customer service to resolve customer's issues in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to identify issues and properly troubleshoot them.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Junior Staff Member
Wings of Faith Academy
Stockton, MO
12.2021 - 05.2022
- Transported trash bags to designated disposal areas.
- Washed dishes, did house chores, etc.
- Aided in horse riding lessons, cleaning, and horse care.
- Aided in School room activities, such as scoring papers, grading tests, and checking for signs of cheating through lessons, test, and quizzes.
- Helped Senior Staff members identify issues and enforce rules.
Education
High School Diploma -
Wings of Faith Academy
Stockton, MO12-2021
Skills
- Assertiveness
- Professional Demeanor
- Information Collection
- Excellent Communication
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Analytical Skills
- Team Collaboration
- Problem Solving
- Relationship Building
- Time management abilities
- Goal Setting
- Interpersonal Skills
- Task Prioritization
- Professionalism
- Reliability
- Organizational Skills
- Problem-solving abilities
- Conflict Mediation
- Adaptability
- Attention to Detail
Timeline
Technical Resolution Specialist
Patriot Mobile
12.2023 - Current
Technical Resolution Specialist (WCBC)
West Coast Baptist College/Patriot Mobile
02.2023 - 12.2023
Member Service Representative (WCBC)
West Coast Baptist College + Patriot Mobile
08.2022 - 02.2023
Junior Staff Member
Wings of Faith Academy
12.2021 - 05.2022
High School Diploma -
Wings of Faith Academy
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