Shyanne Torres
Hollister,CA
Summary
I am an organized and dedicated Administrative Professional looking for a career that will grow with me. I provide exceptional customer service in fast-paced environments with strong attention to detail and organizational skills. I possess strong decision making skills so I can manage multiple, concurrent tasks & I have a self-motivated work ethic to perform effectively in independent or team environments. I put my all into my work, and would love to work somewhere that is appreciated.
Overview
11
11
years of professional experience
Work History
Administrative Office Assistant
San Benito County
11.2022 - Current
- Answered multi-line phone system and routed calls, faxes, email correspondence, handled incoming/outgoing mail, delivered messages to staff and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and continued use/ thorough maintenance of secure filing systems.
- Organized County HR/Administration storage of archived and outdated records & Personnel Files for efficient retrieval.
- Assisted in onboarding new employees, creating Employee ID Badges, assigning/tracking trainings, and creating Personnel & Benefit Files.
- Collaborated on special projects as assigned by leadership.
- Ensured accurate record-keeping with diligent data entry and management of reports, logs, and records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed all Financial work for the County Administrative Office including Receipts, Accounts Payable, Journals, Budget Adjustments, Cal Card, and Purchase Orders.
- Worked with SBC Budget Officer in the OpenGov platform to Support the County budget creation for the past 2 years.
- Logged all LSTP Supervisor trainings & Incident Reports.
Housekeeping
RIDGEMARK GOLF AND COUNTRY CLUB
02.2021 - 09.2021
- Cleaned and stocked guest rooms by replacing used towels and linens, sweeping/mopping floors, making beds, restocking bathroom items & disposed of trash.
- Verified cleanliness and organization of storage areas and stocked carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction & responded to requests for linens and toiletries.
- Documented and reported necessary facility and building repairs observed.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Data Clerk
Structure Leasing and Engineering
04.2019 - 06.2020
- In charge of all new Charter telephone/power pole projects, including creating all paperwork/reports needed.
- Worked with a variety of different programs like Google Earth, Streets and Trips, Microsoft Suite, etc.
- Requested necessary documents for projects from other Companies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Used innovative thinking to overcome obstacles throughout the engineering process.
Life Insurance Agent
Lincoln Heritage
08.2018 - 12.2019
- Generated leads, organized clients via CRM, & scheduled appointments.
- Used various computer programs to manage my business such as (but not limited to) Microsoft Suite, Google Drive, Canva, etc.
- Maintained high standards of customer service by building relationships with clients & understanding their needs.
- Obtained underwriting approval by completing New Client Paperwork & Application for coverage.
- Invoicing and Bookkeeping through Quickbooks to pay/keep track of business expenses.
Administrative Assistant
Youth Alliance
06.2017 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided executive-level support to the After-School Program Manager with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
- Used Microsoft office and Google Drive to create advanced documents and spreadsheets for multiple branches of the company.
- Created new employee folders and kept all filing systems up to date.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Security Officer
Securitas
02.2014 - 04.2015
- Conducted patrols and investigations, wrote incident reports and officer audits, used/reviewed CCTV
- Logged all visitors, guests, and vehicles requesting access
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked with client to ensure all policies are being followed and implemented.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Customer Service Supervisor/Key Holder
The Cosmetics Company Store/Perfumania
09.2013 - 04.2015
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs and explained information about the quality, value and style of products.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created financial reports and documentation for review by store management staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Education
High school diploma -
Skills
- Google Docs
- Microsoft Office
- OpenGov platform
- NeoGov
- Vector/Target Solutions platform
- Tyler Solutions (ERP)
- QuickBooks
- Strong Organizational Skills
- Project management
- Research and Analytical Skills
- Confidentiality and Data Protection
- Document and File Management
Timeline
Administrative Office Assistant
San Benito County
11.2022 - Current
Housekeeping
RIDGEMARK GOLF AND COUNTRY CLUB
02.2021 - 09.2021
Data Clerk
Structure Leasing and Engineering
04.2019 - 06.2020
Life Insurance Agent
Lincoln Heritage
08.2018 - 12.2019
Administrative Assistant
Youth Alliance
06.2017 - 06.2018
Security Officer
Securitas
02.2014 - 04.2015
Customer Service Supervisor/Key Holder
The Cosmetics Company Store/Perfumania
09.2013 - 04.2015
High school diploma -
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