Shyanne Wolfe
Lynn,MA
Summary
Organized and dedicated Ambulatory Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Ambulatory Service Representative III
Boston Medical Center
2022.06 - Current
- Trains new staff on filing, phone etiquette and other office duties.
- Responds to inquiries by directing calls to appropriate personnel.
- Answers incoming calls, schedules appointments and files medical records
- Inform patients of self-pay balances owed to facility.
- Schedule and coordinate staff and other meetings
- Maintain company records, databases, and spreadsheets in adherence to company protocol
Medical Assistant
Boston Medical Center
2021.10 - 2022.06
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Vocational Instructor
Hogan Regional Center
2015.12 - 2021.10
- Planned and documented programs of study, meeting individual needs and abilities of clients.
- Executed use of Coordinated Treatment Plan (CTP) for individuals with extreme or challenging behavioral needs
- Assured active treatment as part of the team processes and acts as a role model to individuals by correctly implementing all work activities as well as pre-work activities on the residences
- Attended and led meetings and phone conferences with parents, social workers, psychs' etc to provide continuous strategies to help support individual's behavioral and social development.
Activities Aide
Life Care Center Of The North Shore
2015.06 - 2015.12
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in preparing recreational materials and supplies for each activity.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Collaborated with other recreation staff in developing new recreational activities.
Medical Records Clerk
Union Hospital
2014.06 - 2015.01
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Generated and maintained statistical data related to medical records.
- Maintained patient confidence by keeping patient records information confidential.
Education
High School Diploma -
Lynn English High School
Lynn, MA06.2015
Skills
- HIPAA Regulations
- Appointment Confirmation
- Insurance Authorizations
- Credit Balancing
- Excel Spreadsheets
- Data Collection
- Workers' Compensation Knowledge
- Employee Training
- Customer Service
- Calendar Management
- Self Starter
- Analytic Thinking
Timeline
Ambulatory Service Representative III
Boston Medical Center
2022.06 - Current
Medical Assistant
Boston Medical Center
2021.10 - 2022.06
Vocational Instructor
Hogan Regional Center
2015.12 - 2021.10
Activities Aide
Life Care Center Of The North Shore
2015.06 - 2015.12
Medical Records Clerk
Union Hospital
2014.06 - 2015.01
High School Diploma -
Lynn English High School
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