Shyanne Sunshine Walton
Clemmons,NC
Overview
10
10
years of professional experience
Work History
Medical Records Clerk/Transcriptionist
The Skin Surgery Center
Winston-Salem, NC
12.2018 - Current
- Release medical records and billing statements to individuals and agencies, while also maintaining confidentiality of patient information in compliance with appropriate regulations.
- Prepare and process FMLA, STD/LTD, cancer policy, and disability paperwork within a 2-week turnaround time for the practice.
- Collaborate with 25+ doctors and providers in 20+ offices to facilitate written communication among patients and healthcare professionals.
- Maintain and update dictation files for providers to ensure they accurately reflect the type of letters requested.
- Serve as a valuable support for providers by assisting with the creation of sensitive patient letters encompassing areas such as melanoma, untreated cancer cases, dismissals, and diagnoses.
- Continuously audit the provider's queue to ensure there are no outstanding results needing communication.
- Achieved a consistent 98%+ answer rate on the switchboard for both the main office and medical records line. Successfully handle additional responsibilities, including generating biopsy result letters, processing medical records requests, scheduling appointments, and maintaining the fax folder.
- Assisted in the transition of medical records systems from Nextech to ModMed (EMA) while ensuring patient data from 20+ years fully transferred over and upkept tumor logs.
- Enhanced efficiency by implementing and training staff on EMR systems, switchboard system, and general healthcare management practices.
- Demonstrated ability to balance workload while consistently conducting interviews for a variety of positions.
Office Clerk
Lowes Foods
Multiple Locations, NC
05.2014 - 03.2020
- Accountable for the efficient compilation and processing of cash reports, invoices, bank deposits, and scrutinized all cash-related activities.
- Conducted regular daily and weekly audits, assessing data for accuracy and compliance with regulatory standards.
- Enhanced front-end staff performance by providing training and coaching, resulting in increased scan times and sales for 'push' items.
- Fostered a healthy working relationship with management to reduce theft, and executed inventory counts to reduce shrink.
- Assisted with inventory preparation and auditing procedures.
- Executed problem-solving skills and teamwork to deliver an exceptional guest experience in-store.
- Performed various roles at Lowes Foods such as cashier, guest services leader, Lowes Foods to go personal shopper, florist clerk, bakery clerk, and office clerk.
- Worked at multiple locations as a traveling team-member and represented Lowes Foods at many events across the state of North Carolina.
- Consistently led teams of 10 or more.
Education
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
Greensboro, NC05-2017
High School Diploma/Associate of Arts -
Johnston County Early College Academy/Johnston Community College
Smithfield, NC05-2015
Skills
- Client Relation and Retention
- Administrative Support
- Project Coordination and Management
- Teamwork and Collaboration
- Switchboard
- Attention to Detail
- Quality Control Checks
- Recordkeeping and Database Management
- Software: Microsoft Office Products, Google Workspace, Nextech, ModMed (EMA)
Timeline
Medical Records Clerk/Transcriptionist
The Skin Surgery Center
12.2018 - Current
Office Clerk
Lowes Foods
05.2014 - 03.2020
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
High School Diploma/Associate of Arts -
Johnston County Early College Academy/Johnston Community College