Shyann M Green
Astoria,OR
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in patient experience , customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
New York, NY
04.2022 - Current
- Efficiently managed scheduling and appointment coordination for a diverse group of providers.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Conducted patient intake interviews, gathering medical information and insurance details.
- Optimized office administration productivity by utilizing expertise in medical terminology and insurance processes.
- Ensured ongoing communication and collaboration with patients and healthcare team members, fostering strong relationships.
- Scheduled and coordinated individual phototherapy appointments
- Organized and optimized Excimer Laser schedule effectively
- Provided prompt and accurate responses to all patient advice requests.
- Established and updated precise patient files, ensuring adherence to regulatory mandates.
- Communicated with patients to gather intake data and verify chart information.
- Efficiently managed incoming telephone calls, accurately recording messages and effectively directing callers to appropriate personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts and updated existing ones while successfully managing records transfers between offices.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Assisted patients with paperwork completion and provided explanations on processes and procedures.
- Managed medical practice administrative needs to achieve patient satisfaction.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
Medical Records Clerk
NYU LANGONE
NEW YORK CITY, NEW YORK
12.2020 - 04.2022
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Obtained information by contacting appropriate personnel or patients.
- Consolidated diverse medical records.
- Wrote reports, emails, memoranda, letters and releases.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
- Reached out to medical providers to check on requests and address issues.
- Sent records requests and stayed in close communication with case managers regarding open issues.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Medical Records Coordinator
ProHEALTH Care
Lake Success, NY
01.2020 - 12.2020
- While adhering to HIPAA policies answer calls from patients, attorneys, physician offices, insurance companies etc., and coordinate requests for medical information
- Follow up on unpaid invoices for medical records requests
- Process medical records request for patients and third party requestors
- Verify authenticity of medical record requests, copy records, and transmit to recipients using the appropriate delivery method
- Perform other job related duties as assigned.
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
Manhasset, NY
04.2019 - 01.2020
- While adhering to HIPAA policies Process medical record request in the medical record office at north shore university hospital,Logs requests into ROI database/Smart log database handles all documents from mail, fax, e-mail, and physical locations
- Scans all processed requests and retrieved documents
- Also front desk duties answering phones , handling any and all request for medical records , ordering new office supplies when needed
- Process same day record request ( emergency room visit , radiology disc or report request , lab results ) process requested for admission stays delivered through or in person , systems used included ( Sunrise ,
- Cerner millennium, Syngo , All Scripts , Power Sign , Invision , Centricity , Cardio Report )
Medical Scheduler
Lenox Hill Radiology
Elmhurst, NY
09.2018 - 04.2019
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Assisted patients in filling out pre-appointment paperwork.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Updated patient financial information to promote accurate record keeping.
Financial Aid Counselor
NYU Office Of Financial aid
Brooklyn, NY
07.2015 - 09.2015
- Assist students and parents with any questions and concerns they may have with the financial aid package offered from the school , walk students as well as parents with locating their financial aid information and how to apply and decline loans on a need base .
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12-2026
Skills
- Client relations
- Data entry
- Work well independently
- Work Prioritization
- Transcribing
- Clerical
- Organization
- Multitasking
- Staff Training & Development
- Organizational skills
- Administrative Support
- Customer Service
- Time Management
- Medical Charting
- Epic Systems
- Critical Thinking
- Flexible Schedule
- HIPAA Compliance
- Insurance Authorizations
- Referral Verification
- Scheduling Tests and Procedures
- Medical Records Verification
- Patient Database Maintenance
- Conflict resolution techniques
- Calendar and Appointment Management
- Adaptable and Flexible
- Patient Health Information Access
- Quality assurance and control
- Policy and procedure implementation
Affiliations
Patient Experience Ambassador - As a patient experience ambassador I strive to make sure my team and employees around me are treating patients with the highest level of respect and have a clear understanding of patient experience and how it can change the outlook a patient can have on a company.
FGP CHAMPION - Take part in monthly calls to explore improved clinical and administrative workflows as well as improve patient experience through surveys and patient feedback
Certification
- NYU Langone Health Team Member Leadership Development Program
Timeline
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
04.2022 - Current
Medical Records Clerk
NYU LANGONE
12.2020 - 04.2022
Medical Records Coordinator
ProHEALTH Care
01.2020 - 12.2020
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
04.2019 - 01.2020
Medical Scheduler
Lenox Hill Radiology
09.2018 - 04.2019
Financial Aid Counselor
NYU Office Of Financial aid
07.2015 - 09.2015
Bachelor of Science - Healthcare Administration
University of Phoenix
- NYU Langone Health Team Member Leadership Development Program
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