Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyant'e Boler

Elizabethtown,USA

Summary

-Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

-Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Alorica
09.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

CNA - Certified Nursing Assistant

Leland House
02.2020 - 09.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Call Center Representative

EClerx, LLC
07.2022 - 01.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Machine Operator

Pacon Manufacturing
09.2020 - 02.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.

CNA - Certified Nursing Assistant

INTERIM HEALTH CARE
11.2019 - 02.2020
  • Assisted 1-3 elderly and disabled patients daily
  • Provided patients/residents with care and companionship
  • Documented all care
  • Made beds
  • Cleaned and sanitized rooms

Crew Trainer

McDonald's
04.2018 - 05.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Front Desk Receptionist

The Creation Of Adell's Hair Studio
05.2016 - 05.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

High school or equivalent - Nursing Fundamentals

East Bladen High School
Elizabethtown, NC
06.2019

Skills

  • Microsoft Access
  • Sales
  • Customer service
  • Computer skills
  • Medical office experience
  • Microsoft Office
  • Organizational skills
  • English
  • Service-minded
  • Time Management
  • Detail-oriented
  • Communication-verbal & written
  • Dependability
  • Problem Solving
  • Empathy
  • Conflict Resolution
  • Proactive planning
  • Data Entry
  • Active listening
  • Multitasking
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Data entry
  • Call center experience
  • Conflict resolution

Certification

  • Certified Nursing Assistant (CNA) May 2019 to September 2025
  • CPR
  • State Tested Nursing Assistant
  • CNA
  • BLS Certification

Timeline

Customer Support Specialist

Alorica
09.2024 - Current

Call Center Representative

EClerx, LLC
07.2022 - 01.2023

Machine Operator

Pacon Manufacturing
09.2020 - 02.2021

CNA - Certified Nursing Assistant

Leland House
02.2020 - 09.2024

CNA - Certified Nursing Assistant

INTERIM HEALTH CARE
11.2019 - 02.2020

Crew Trainer

McDonald's
04.2018 - 05.2019

Front Desk Receptionist

The Creation Of Adell's Hair Studio
05.2016 - 05.2018

High school or equivalent - Nursing Fundamentals

East Bladen High School

Similar Profiles

CREATE PROFILE