Shyara Jackson
New Haven,MO
Summary
Dynamic Team Leader with a proven track record at Panera Bread, enhancing team productivity and customer satisfaction through effective problem-solving and teamwork. Expert in telemarketing and staff training, I've led by example to foster an inclusive culture, achieving significant improvements in service standards and team performance.
Overview
3
3
years of professional experience
Work History
Team Leader
Panera Bread
Washington, MO
04.2021 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
Bachelors - Nursing
Lincoln University
Jefferson City, MOSkills
Telemarketing expertise
Staff education and training
Knowledgeable in [System]
Daily workflow improvement
Teamwork and Collaboration
Problem-Solving
Teambuilding
Attention to Detail
Dependable and Responsible
Timeline
Team Leader
Panera Bread
04.2021 - 09.2024
Bachelors - Nursing
Lincoln University