Shydaazeiyah Taylor
Greenville,SC
Summary
Diligent and customer-focused professional with a proven track record in delivering exceptional service. Skilled in efficiently resolving inquiries, handling complaints, and maintaining high customer satisfaction. Proficient in utilizing communication skills and product knowledge to ensure a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni Inc.
09.2020 - 03.2021
- Handle a high volume of incoming customer calls in a professional and courteous manner
- Utilize company systems and resources to accurately document customer interactions and resolutions
- Follow company protocols and guidelines for resolving customer concerns effectively
- Demonstrate strong product knowledge to assist customers with inquiries and troubleshooting
- Collaborate with team members and supervisors to achieve service level goals and maintain quality standards
- Continuously learn and adapt to new processes, policies, and product information to improve customer service delivery
- Display empathy and patience while addressing customer needs to ensure a positive customer experience
- Uphold confidentiality and security measures when handling sensitive customer information
- Contribute to a positive and supportive team environment through effective communication and collaboration.
Inbound Customer Service Representative
Concentrix
03.2022 - 10.2023
- Engage with customers via various channels (phone, email, chat) to provide exceptional service and resolve inquiries, issues, or complaints
- Handle a high volume of incoming customer interactions while maintaining quality and efficiency standards
- Utilize company-provided systems and tools to accurately document customer interactions and resolutions
- Adhere to established procedures and guidelines to effectively address customer concerns and inquiries
- Demonstrate comprehensive product knowledge to assist customers with troubleshooting and product-related questions
- Collaborate with team members and supervisors to achieve individual and team performance goals
- Stay updated on product information, company policies, and procedures to ensure accurate and up-to-date support
- Exhibit empathy and patience in handling customer concerns, aiming to create a positive customer experience
- Safeguard customer information and maintain confidentiality in accordance with company policies
- Foster a positive and cooperative team environment through effective communication and collaboration.
Customer Service Representative
Nation Benefits
12.2023 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Processed verification of deposit accounts before performing transaction.
- Investigated and resolved inquiries with billing and invoicing.
Education
High School Diploma - undefined
Kendrick High School
Bachelor Of Health Science - Health Administration
Colorado Technical University
Colorado Springs, COSkills
- Product Knowledge
- Account updating
- Data Collection
- Complaint resolution
- Call Management
- Scheduling
- Inbound and Outbound Calling
- Microsoft Outlook
- Customer Service
- Problem Resolution
- Product Sales
- De-Escalation Techniques
- Order Processing
- Customer Education
- Positive and professional
- Delivery Scheduling
- Call escalation
Certification
Certifications, 04/2017, 04/2022
References
Available upon request.
Timeline
Customer Service Representative
Nation Benefits
12.2023 - Current
Inbound Customer Service Representative
Concentrix
03.2022 - 10.2023
Customer Service Representative
Afni Inc.
09.2020 - 03.2021
High School Diploma - undefined
Kendrick High School
Bachelor Of Health Science - Health Administration
Colorado Technical University
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