Shydai Thomas
Summary
To obtain a position that will enable me to use my strong organizational skill as well as the ability to work well with others. I would like to work for a company that would utilize my experience and enable me to make a positive contribution with opportunities for advancement.
Overview
10
10
years of professional experience
Work History
Medical Receptionist (Office Scheduler)
Carenet Health Care
06.2023 - Current
- Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
- Responsible for all front office patient coordination; to be completed in a timely manner (e.g
- Appointment scheduling, transport coordination)
- Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
- Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
- Answer all inquiries from patients, customers and third-party vendors; provide clinic directions / hours of operation
- Contact health plans and verifies patient insurance information.
Debt Collector
Transworld System Inc
04.2021 - 09.2021
- Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts
- Provide thorough, efficient, and accurate account updates on computer files for each call made or received
- Demonstrate effective skip-tracing techniques by locating consumer contact information
- Counsel delinquent consumers to assist in finding funds to meet their payment obligations
- Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties
- Knowledge, understanding, and compliance with company policies and procedures
Customer Care Rep/Walmart
Inktel Contact Center Solutions
02.2018 - 12.2018
- Assist potential customers in understanding and purchasing products and/or services
- Assist customers in resolving potential product or service related issues
- Troubleshoot technical issues that are related to products and services
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Use client-specific tools to research inquiries, document customer interactions, and issue resolutions Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
- Maintain required product and service knowledge to deliver best in class service
- When needed, serve as a knowledgeable, thoughtful sales consultant for customers
Customer/Client Service Rep/CVS Caremark
Convey Health Solutions
10.2016 - 01.2018
- Sliver Script Insurance
- Answer customer inquiries and questions via phone/email Verify customer Medicare Part D insurance
- Edit customer insurance applications
- Order customer medicines via mail or pharmacy
- Order customer medicines prescription from their doctors via email, fax, and phone Create claim for missing/wrong medicines
- Process billing payments via credit/debit cards
- Processing customer calls in an expected timeframe with total resolution
- Provided account assistance, perform account research, accessed multiple computer systems, and answer questions regarding technical and Insurance aspects Comply with HIPAA rule and regulations
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers
- Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information
Customer Service Rep/AT&T Retention Support
Convergys
05.2015 - 09.2016
- Responsible for all customer inquiries and questions
- Always Provide excellent customer service
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call/post Enters data from customers into various software programs appropriately communicate with upset customers to resolve their inquiries Using customer advocate behaviors to conduct research on specific issues in a broadened area.
Customer Service Rep/Sprint Technical Support
Teleperformance
03.2014 - 03.2015
- Responsible for all customer inquiries and questions
- Always Provide excellent customer service
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call/post Enters data from customers into various software programs appropriately communicate with upset customers to resolve their inquiries Using customer advocate behaviors to conduct research on specific issues in a broadened area.
Education
GED General Education -
Atlantic Technical School
Margate, FL2011
Skills
- Credit and Debt Card Processing
- Competitive Knowledge
- Training Junior Team Members
- Correcting Discrepancies
- HIPAA Guidelines
- Reminder Calls
- Critical Thinking
- Information Assurance
- EMR Systems
- Referral Verification
- Appointment Scheduling
- Checking Patient Details
- Patient Scheduling
- Referral Tracking
- Calendar and Appointment Management
- Scheduling Tests and Procedures
- Answer Telephones
- HIPAA Compliance
- Customer Service
- Appointment Confirmation
- Patient Care and Confidentiality
Timeline
Medical Receptionist (Office Scheduler)
Carenet Health Care
06.2023 - Current
Debt Collector
Transworld System Inc
04.2021 - 09.2021
Customer Care Rep/Walmart
Inktel Contact Center Solutions
02.2018 - 12.2018
Customer/Client Service Rep/CVS Caremark
Convey Health Solutions
10.2016 - 01.2018
Customer Service Rep/AT&T Retention Support
Convergys
05.2015 - 09.2016
Customer Service Rep/Sprint Technical Support
Teleperformance
03.2014 - 03.2015
GED General Education -
Atlantic Technical School
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