Summary
Overview
Work History
Education
Skills
Timeline
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Shyeki Miller

Zachary,LA

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed across roles at notable companies including Walmart. Excelled in managing high-stress situations with patience and empathy, significantly enhancing customer loyalty. Adept at using POS systems, I motivated teams at Toys"R"Us to surpass sales quotas, demonstrating exceptional work ethic and integrity.

Overview

18
18
years of professional experience

Work History

Part Owner

RS Lawn Care LLC
02.2019 - Current
  • Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
  • Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
  • Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
  • Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
  • Played an instrumental role in driving organizational change by successfully navigating complex challenges during periods of rapid growth or transition within the business landscape.
  • Conducted comprehensive market research to identify new opportunities for expansion or diversification within the industry.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Phone Sales Representative

D2C Sales Group
04.2016 - 02.2018
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Participated in cross-functional projects as needed to support company initiatives beyond the scope of phone sales responsibilities.
  • Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.

Cashier

Circle K
08.2015 - 01.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Cashier

Crackel Barrel
10.2014 - 03.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Floor Executive Team Leader

Toys"R"Us
10.2013 - 04.2014
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Overcame objections and closed sales while following company policies and legal requirements.

Customer Service Cashier

Target
10.2008 - 04.2010
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Walmart
01.2007 - 09.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Louisiana Community College System
Baton Rouge, LA

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Sales expertise
  • Refund handling
  • POS Systems
  • Refunds and exchanges
  • Product restocking

Timeline

Part Owner

RS Lawn Care LLC
02.2019 - Current

Phone Sales Representative

D2C Sales Group
04.2016 - 02.2018

Cashier

Circle K
08.2015 - 01.2016

Cashier

Crackel Barrel
10.2014 - 03.2015

Sales Floor Executive Team Leader

Toys"R"Us
10.2013 - 04.2014

Customer Service Cashier

Target
10.2008 - 04.2010

Customer Service Representative

Walmart
01.2007 - 09.2008

GED -

Louisiana Community College System

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Shyeki Miller