Shyeki Miller
Zachary,LA
Summary
Dynamic professional with a proven track record in customer service and sales expertise, honed across roles at notable companies including Walmart. Excelled in managing high-stress situations with patience and empathy, significantly enhancing customer loyalty. Adept at using POS systems, I motivated teams at Toys"R"Us to surpass sales quotas, demonstrating exceptional work ethic and integrity.
Overview
18
18
years of professional experience
Work History
Part Owner
RS Lawn Care LLC
Baker, LA
02.2019 - Current
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Played an instrumental role in driving organizational change by successfully navigating complex challenges during periods of rapid growth or transition within the business landscape.
- Conducted comprehensive market research to identify new opportunities for expansion or diversification within the industry.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Phone Sales Representative
D2C Sales Group
Baker, LA
04.2016 - 02.2018
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Completed daily cold calling and outreach to build sales pipeline.
- Participated in cross-functional projects as needed to support company initiatives beyond the scope of phone sales responsibilities.
- Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.
Cashier
Circle K
Baton Rouge, LA
08.2015 - 01.2016
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Cashier
Crackel Barrel
Baton Rouge, LA
10.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Floor Executive Team Leader
Toys"R"Us
Baton Rouge, LA
10.2013 - 04.2014
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Overcame objections and closed sales while following company policies and legal requirements.
Customer Service Cashier
Target
Dallas, TX
10.2008 - 04.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Walmart
Dallas, TX
01.2007 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Louisiana Community College System
Baton Rouge, LASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Sales expertise
- Refund handling
- POS Systems
- Refunds and exchanges
- Product restocking
Timeline
Part Owner
RS Lawn Care LLC
02.2019 - Current
Phone Sales Representative
D2C Sales Group
04.2016 - 02.2018
Cashier
Circle K
08.2015 - 01.2016
Cashier
Crackel Barrel
10.2014 - 03.2015
Sales Floor Executive Team Leader
Toys"R"Us
10.2013 - 04.2014
Customer Service Cashier
Target
10.2008 - 04.2010
Customer Service Representative
Walmart
01.2007 - 09.2008
GED -
Louisiana Community College System