Shyetta Hill
Chicago,IL
Summary
Proven Youth Development Specialist with a track record of empowering youth at Cook County Juvenile Detention through critical thinking and crisis intervention. Skilled in mental health awareness and excellent communication, consistently delivering positive outcomes in high-stress environments. Demonstrates professionalism and teamwork, enhancing safety and engagement in diverse settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Youth Development Specialist
Monterrey Security/ Cook County Juvenile Detention
1100 S Hamilton Ave Chicago IL
09.2020 - Current
- Maintained documentation and records of training activities and group events.
- Provides counseling, supervision, safety, and security for JTDC residents.
- Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Monitor and redirect behavioral issues amongst residents de-escalate potentially dangerous scenarios.
- Conduct proper physical and mechanical restraint.
- Serve residents meals, and ensure they have proper utensils.
Security Officer
Securitas Security Services USA
150 S Wacker Dr
08.2016 - 09.2020
- Greeted guests professionally while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Sales Associate/ Cashier/Truck Unloader
Target Department Store
1101 W Jackson Blvd
01.2013 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Event Security Guard
Safety Service Security Inc
4036 N Nashville Ave Chicago IL
07.2010 - 09.2013
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
High School Diploma -
ORR Academy High School
Chicago, IL06.2010
Skills
- Positive Youth Development
- Mental health awareness
- Family engagement
- Suicide Prevention
- Sexual Health Education
- Youth Mentoring
- Bullying Prevention
- Career guidance
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Decision-Making
- Professionalism
Physical restraint technique
Certification
• 40 hour Armed/ Unarmed training
• 20 hour unarmed training
• Foid card
Timeline
Youth Development Specialist
Monterrey Security/ Cook County Juvenile Detention
09.2020 - Current
Security Officer
Securitas Security Services USA
08.2016 - 09.2020
Sales Associate/ Cashier/Truck Unloader
Target Department Store
01.2013 - 08.2016
Event Security Guard
Safety Service Security Inc
07.2010 - 09.2013
High School Diploma -
ORR Academy High School