Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager
Shyheen Brooks

Shyheen Brooks

Bensalem,PA

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Guest Services. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.


Persistent Team Leader experienced in supervising, training and motivating 40+ team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Chick-fil-A
Willow Grove, United States
04.2019 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Supervised Training procedures as to streamline new employees into the business whilst also delivering a efficient and consistent training procedure.

Head Dishwasher

Just Salad
Philadelphia, United States
06.2017 - 10.2017
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.

Education

Associate of Applied Science - Psychology

Univeristy of Phoenix
Phoenix, AZ
09.2023

Skills

  • Managing Production Teams
  • Training Initiatives
  • Member Relationship Management
  • Situational Awareness
  • Guest Relations
  • Team Management Understanding
  • Operational Efficiency
  • Maintaining Clean Work Areas

Additional Information

Currently under coursework for certification for Data Analytics.

Timeline

Team Leader Manager

Chick-fil-A
04.2019 - Current

Head Dishwasher

Just Salad
06.2017 - 10.2017

Associate of Applied Science - Psychology

Univeristy of Phoenix

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Shyheen Brooks