Shyheim Richardson
Monmouth Junction,NJ
Summary
Results-driven administrative professional with over five years of diverse experience in team leadership, counseling, graphic design, business management, and hotel operations. Proven ability to lead and manage teams effectively, fostering individual strengths to drive organizational success. Proficient in financial advisement, cost reduction, process improvement, and effective communication. Seeking opportunities to leverage extensive managerial experience to contribute to an organization\'s growth and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Sheraton Edison Hotel Raritan Center
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Director of Operations
Davis and Company LLC
01.2022 - Current
- Analyze financial reports and trends, providing data-driven insights to improve financial performance
- Collaborate with team members to capitalize on accounting opportunities
- Offer financial advisement, planning, and projections to clients, enhancing their financial strategies
Assistant General Manager
Holiday Inn Express and Suites
01.2022 - 05.2024
- Manage daily hotel operations, ensuring departmental coordination and smooth guest experiences
- Implement strategies that boost guest satisfaction, resulting in a 15% increase in positive feedback
- Streamline operational procedures, reducing costs by 20% through process optimization
Funeral Service Coordinator
Paradise Funeral Home
01.2020 - 05.2024
- Plan and coordinate funeral services, addressing attendees' questions and needs with compassion
- Maintain strict confidentiality to safeguard client and family privacy
- Manage administrative tasks and confidential data, ensuring smooth event execution
Sales and Marketing Director
Holiday Inn Express and Suites
01.2022 - 12.2022
- Develop and execute sales strategies, generating a 25% increase in revenue within six months
- Cultivate relationships with corporate clients, resulting in a 30% rise in corporate bookings
- Lead sales representatives, achieving sales targets through guidance and support
Front Desk Lead
Fairfield Inn and Suites
01.2021 - 12.2022
- Efficiently manage front desk operations, ensuring guest satisfaction during check-in and check-out
- Resolve guest issues promptly, maintaining a high level of customer satisfaction
- Train new staff members on hotel policies and procedures, enhancing service quality
Tax Auditor
Davis and Company LLC
01.2019 - 12.2022
- Conduct thorough audits of individual and corporate tax returns, ensuring compliance with tax laws
- Identify and resolve discrepancies, resulting in accurate tax assessments and increased client satisfaction
- Prepare detailed audit reports and communicate findings to clients and management
Operations Manager
Fairfield Inn & Suites by Marriott
01.2020 - 12.2021
- Foster a culture of teamwork and inclusivity, resulting in a 64% to 87% hotel occupancy increase in 3 months
- Monitor daily revenue and expenses, making operational adjustments as needed
- Implement recognition programs to boost employee morale and create an inclusive work environment
Legal Secretary
The Kirby Smith Law Firm
01.2018 - 12.2020
- Provide direct assistance to lawyers, managing appointments and maintaining legal documents
- Attend meetings and assist lawyers in gathering information and preparing legal documents
- Offer administrative support and conduct proofreading of legal documents
Education
Bachelor of Business Administration - Graphic Design
Shaw University
Raleigh, NCSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Negotiation
- Expectation setting
- Inventory oversight
- Software experience
- Business administration
- Financial management
- Business development
- Data analytics
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Task delegation
- Quality control
- Workflow management
- Documentation and reporting
- Employee development
- Risk management
- Performance management
- Budget management
- Human resources management
- Staff education
- Department organization
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Effective communication
- Professionalism
- Reliability
- Self motivation
- Adaptability
Certificationsactivities
- Certified Substance Abuse Counselor, Greenville, NC
- Mentor, Lets Us Create Institute, Greenville, NC
Affiliations
NAACP
Certification
CPR certification
Timeline
Supervisor
Sheraton Edison Hotel Raritan Center
08.2024 - Current
Director of Operations
Davis and Company LLC
01.2022 - Current
Assistant General Manager
Holiday Inn Express and Suites
01.2022 - 05.2024
Sales and Marketing Director
Holiday Inn Express and Suites
01.2022 - 12.2022
Front Desk Lead
Fairfield Inn and Suites
01.2021 - 12.2022
Funeral Service Coordinator
Paradise Funeral Home
01.2020 - 05.2024
Operations Manager
Fairfield Inn & Suites by Marriott
01.2020 - 12.2021
Tax Auditor
Davis and Company LLC
01.2019 - 12.2022
Legal Secretary
The Kirby Smith Law Firm
01.2018 - 12.2020
Bachelor of Business Administration - Graphic Design
Shaw University
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