Summary
Overview
Work History
Education
Skills
Timeline
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Shyia Dorsey

Spring,TX

Summary

Conscientious Probation Officer committed to maintaining high productivity levels and efficiently completing tasks. Possess in-depth knowledge of criminal justice systems, case management strategies, and rehabilitation program development. Excel in communication, empathy, and decision-making, ensuring effective interaction with diverse individuals while promoting positive outcomes.

Overview

10
10
years of professional experience

Work History

Data Research Supervisor

Maximus Federal
Houston, USA
04.2019 - 05.2024
  • Supervised a team of 20, managing attendance and time records effectively
  • Set specific, measurable goals to drive team success and enhance performance
  • Evaluated and verified income and resources to determine client eligibility for social services programs
  • Developed and optimized data infrastructure, significantly improving analysis and reporting efficiency
  • Reviewed documents to ensure accuracy and quality in all presentations and reports
  • Established operational standards for data handling and archiving to maintain integrity
  • Maintained comprehensive data management plans for complex business systems, ensuring compliance and efficiency
  • Led the integration of new technologies into existing data frameworks, facilitating innovation
  • Assessed database changes for alignment with business requirements, providing recommendations for enhancements
  • Processed weekly payroll accurately and efficiently, ensuring timely compensation for staff

Texas Work Advisor 1

Texas Health and Human Services
Amarillo, USA
07.2017 - 04.2019
  • Conducted income verification to determine eligibility for social services
  • Monitored and communicated case statuses to clients and their representatives
  • Interviewed clients to gather necessary information for benefit eligibility assessment
  • Documented case records, maintaining confidentiality and accuracy

Director of Medical Records

Park Manor Of Humble
Humble, TX
08.2014 - 02.2018
  • Developed, implemented and maintained medical records policies and procedures.
  • Reviewed medical records for accuracy, completeness and compliance with applicable laws and regulations.
  • Conducted audits of medical records to identify areas needing improvement or corrective action.
  • Collaborated with physicians, nurses and other healthcare professionals to improve quality of patient care documentation.
  • Provided education on HIPAA regulations related to access and disclosure of protected health information.
  • Resolved complex issues related to medical record retrieval requests from external sources such as attorneys, insurance companies or government agencies.

Education

Master of Social Work -

Walden University
10.2024

Bachelor of Arts - Sociology and Health and Human Services

Ashford University
01.2019

Bachelor of Science - Healthcare Administration

University of Phoenix
01.2017

Associate - Computer Technology

North Harris Community College
01.2009

Skills

  • Analytical abilities
  • Behaviors Analysis
  • Attention to Detail
  • Solution Quality Assurance
  • Problem-solving abilities
  • Time management skills
  • Compiling findings
  • Presenting findings
  • Data administration
  • Data collection
  • Data analysis
  • Data distribution
  • Quality assurance standards
  • Effective Multitasking
  • Team Collaboration

Timeline

Data Research Supervisor

Maximus Federal
04.2019 - 05.2024

Texas Work Advisor 1

Texas Health and Human Services
07.2017 - 04.2019

Director of Medical Records

Park Manor Of Humble
08.2014 - 02.2018

Master of Social Work -

Walden University

Bachelor of Arts - Sociology and Health and Human Services

Ashford University

Bachelor of Science - Healthcare Administration

University of Phoenix

Associate - Computer Technology

North Harris Community College

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Shyia Dorsey