Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Vazquez

Rainbow City,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Claims Examiner - Workers Compensation

Sedgwick
06.2020 - Current
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Alorica
07.2017 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

The Home Depot Inc
01.2015 - 07.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Education

High School Diploma -

Hollywood Hills High School
Hollywood, FL
05.2017

Skills

  • Claims Processing
  • Verbal Communication
  • Data Verification
  • Disability claims process
  • Microsoft Office Suite
  • Computer Skills
  • Claims Evaluation
  • Critical Thinking
  • Team Leadership
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Customer Relations
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Claims Examiner - Workers Compensation

Sedgwick
06.2020 - Current

Customer Service Representative

Alorica
07.2017 - 06.2020

Customer Service Representative

The Home Depot Inc
01.2015 - 07.2017

High School Diploma -

Hollywood Hills High School

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Pedro Vazquez