Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyian Ford

Tustin,CA

Summary

Energetic and compassionate individual with natural ability to connect with others and foster positive relationships. Possesses foundational knowledge of Applied Behavior Analysis (ABA) principles and proficient in implementing behavior intervention plans. Capable of creating meaningful change by promoting skill development and enhancing quality of life for clients.

Overview

3
3
years of professional experience

Work History

Behavior Technician

Autism Learning Partners, Downey CA
04.2023 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

Customer Service Representative

Nation Benefits
02.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Associate of Science - General Studies

Norco College
Norco, CA
07-2025

High School Diploma -

Buena Park High School
Buena Park
01-2023

Skills

  • Documentation skills
  • Behavior treatment plans
  • Discrete trial teaching
  • Verbal behavior training
  • Social skill development
  • Communication
  • Behavioral support
  • Reliability
  • Multitasking
  • Problem-solving abilities
  • Detail-orientated
  • Call center experience
  • Complaint resolution
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Documentation
  • Prioritization
  • Product and service solutions

Timeline

Behavior Technician

Autism Learning Partners, Downey CA
04.2023 - Current

Customer Service Representative

Nation Benefits
02.2022 - 03.2023

Associate of Science - General Studies

Norco College

High School Diploma -

Buena Park High School
Shyian Ford