SHYJU NATHAN PANCHALI
Service-oriented Administrator & HR Coordinator With 6 Years Of Experience In HR & Admin Operations. Strong Attention To Detail & Excellent Organizational Skills. Experienced With Creating Onboarding And Training Materials, Recruiting And Payroll Administration.
Doha,Qatar
Summary
Bilingual Human Resources & office Administrator offering 6years of progressive success in HR & office administrative roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
6
6
Languages
Work History
HR Coordinator & Office Administrator
REZA HYGIENE
DOHA, QATAR
05.2016 - Current
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Assisted management staff in annual year-end processes and data audits.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Oversaw commercial operations for the region & serving more than 500 + clients.
- Took initiative to upsell with new marketing options to generate sales for existing & new clients.
- Closely evaluated and reduced overall company expenditure & saved up to 10% of monthly expenses.
- Responsible for clients first point of contact providing general & technical assistance.
- Managed all client correspondences, contracts & agreements to serve with utmost efficiency.
- Managed daily office tasks, functional support & ensure proper cleanliness & hygiene in office.
- Handling complete office administration day in-day out – Handling Petty Cash.
- invoicing & arranging client orders for dispatch on a daily basis.
- Providing sales invoices & attending calls for sales inquiries or technical assistance.
- Assigning duties to the delivery staff & supervising day to day operations.
- Fleet management & in charge for handing company vehicles.
- Assisting with customer queries & handling incoming calls.
- Maintaining proper record of office files, company assets & related documents.
- Coordinating with sales Staff for any client inquiries.
- Booking air-tickets, Visas (Tourist-Business Visa) & hotels rooms for guests & staffs.
- Handling office supplies/stationery & maintain inventory & place orders when required.
- Liaising between senior management, customers & suppliers.
Administrator
Gulfmed Supply (Urbacon Trading & Contracting)
Doha, Qatar
06.2015 - 04.2016
- Responsible for Employee training, Cost Control, Sales Development, Timely Order dispatch, Billing, Logistics, assigning duties to delivery staffs and maintain the office in good condition.
- Versatile professional with excellent organizational skills
- Capable of managing multiple task simultaneously and meeting tight timelines
- Coordinated meetings, events and conference calls including arrangement of meeting space
- Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed
- Preparing Invoices and handling office cash receipts and petty cash
- Maintained and organized staff calendar / work schedule
- Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information
- Prepared company profile, documentation, expense reports and presentations
- Responsible for managing 25 employees shift wise for day to day operation.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Coordinated with human resources department to handle payroll and personnel databases.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Retail Store Manager
Being Human (Mandhana Industries Ltd)
Kochi, India
01.2014 - 04.2015
- Being Human: The Salman Khan Foundation is a registered charitable trust setup by Salman Khan for helping the cause of the underprivileged
- It has two focus areas - Education and Healthcare
- Key Responsibilities Responsible for 2 store in Kochi city (Centre Square Mall & LULU International Mall) Ensure customer service is of the highest standards at all times
- Maintained the store as per SOP guidelines
- Managing a team of over 15 staff, including sales executives & assistant managers.
- Planning events and promotions for the store
- Interviewing and recruiting new staff
- Organizing staff training and development
- Implementing and controlling store procedures
- Establishing, managing and regularly reviewing the store grading systems to ensure optimum stock levels
- Overseeing stock control and receiving orders
- Analyzing sales figures and forecasting future sales volumes to maximize profits
- Using IT databases to record sales figures, for data analysis and forward planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Mentored team members to enhance professional development and accountability in workplace.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed nightly store and team performance audits.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Resolved customer service issues promptly.
Assistant Retail Store Manager
SSS Sports India Pvt Ltd
Bangalore, India
01.2010 - 12.2012
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Making sure the shop floor runs smoothly
- Meet the store's monthly targets and handle budgets Deal with any enquiries and complaints and monitor customer service
- Recruit and train staff Managing deliveries Completing the daily, weekly & monthly sales reports
- Inventory management
- Sales coaching & business development.
- Managed store organization, maintenance and purchasing functions.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Performed nightly store and team performance audits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Generated spreadsheets detailing sales information.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Education
MBA - Human Resources Management & Operations Management
ASBM
Kochi, India 09.2014 - 03.2016
B.COM - Commerce & Computer Application
ASBM
Kochi, India 03.2009 - 05.2012
P.U.C - Accountancy
Delhi Academic Council For Higher Education
Bangalore, India 03.1999 - 04.2001
High School Diploma -
Seventh Day Adventist High School
Bangalore, India 03.1996 - 04.1997
Diploma - Business Management & Entrepreneurship
Advance Learning Interactive Systems Online
09.2015 - 12.2015
Diploma - CRM in Business Services
Advance Learning Interactive Systems Online
05.2015 - 09.2015
Skills
Personnel & Human Resources
Benefits administration
Interviewing
Hiring
Employee engagement
Recruitment
Payroll coordination
Workforce improvements
Time management
HR Policies
Training & development
Staff management
Human resources policies
Office management professional
Multi-tasking skills
Relational skills
Accomplishments
- Coordinated an orientation program for over 15 employees.
- Earned the Best Store Manager Fy 2014 - Being Human
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Personal Information
Building no 54, Leasamiya St
Abu Hamour, Salwa Road, Doha - Qatar
Father Name : C.H Nathan (Late)
Birth Place : Bangalore
Passport No : T8258145
Place Of Issue : Doha
Date Of Expiry : 18/05/2029
Visa Type: Resident Work Visa Valid Until – 14/05/2022
Additional Information
● Holding valid Qatar Driving license – Valid until Jan 2025
● Holding valid Indian Driving license – Valid until Jan 2025
Timeline
HR Coordinator & Office Administrator
REZA HYGIENE
05.2016 - Current
Diploma - Business Management & Entrepreneurship
Advance Learning Interactive Systems Online
09.2015 - 12.2015
Administrator
Gulfmed Supply (Urbacon Trading & Contracting)
06.2015 - 04.2016
Diploma - CRM in Business Services
Advance Learning Interactive Systems Online
05.2015 - 09.2015
MBA - Human Resources Management & Operations Management
ASBM
09.2014 - 03.2016
Retail Store Manager
Being Human (Mandhana Industries Ltd)
01.2014 - 04.2015
Assistant Retail Store Manager
SSS Sports India Pvt Ltd
01.2010 - 12.2012
B.COM - Commerce & Computer Application
ASBM
03.2009 - 05.2012
P.U.C - Accountancy
Delhi Academic Council For Higher Education
03.1999 - 04.2001
High School Diploma -
Seventh Day Adventist High School
03.1996 - 04.1997