Shykeema Johnson
Prospect Park,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Behavioral Technician position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Staffing Specialist
Mercy Home Health
Springfield, PA
02.2019 - Current
- Answered phone calls and messages from inter and outer agency communications- RN's, Therapist, Social Workers, Liaisons, medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled 60 patient appointments, per day, in respective clinician's calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Contacted hospitals to confirm patients medical histories and discharges
Clinical Specialist
Keystone Human Services
Downingtown, PA
12.2016 - Current
- Collaborated with supervisory staff to support quality and integrity by conducting Annual assessments.
- Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
- Developed 2-3 support plans and competency-based training programs monthly to enhance knowledge base of healthcare staff.
- Prepared reports and updated required documentation.
- Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Reviewed patient records, medications and immunization statuses.
Program Director
Keystone Human Services
Downingtown, PA
12.2014 - 11.2016
- Provided ongoing direction and leadership for program operations to group of 6-8 staff per program.
- Scheduled and supervised 1-2 staff meetings to discuss new ideas and update participants on program details and milestones.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Community Support Professional
Keystone Autism Services
Coatesville, PA
04.2012 - 12.2014
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Documented behaviors, treatments and non-compliance issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
Education
Bachelor of Arts - Theatre Arts
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.2005
Skills
- Applied Behavior Analysis
- Behavioral Health
- Data Collection
- Crisis Management
- Case Management
- Administrative Experience
- Functional Behavior Assessment
- Active Listening
- Supporting Daily Living Needs
Timeline
Staffing Specialist
Mercy Home Health
02.2019 - Current
Clinical Specialist
Keystone Human Services
12.2016 - Current
Program Director
Keystone Human Services
12.2014 - 11.2016
Community Support Professional
Keystone Autism Services
04.2012 - 12.2014
Bachelor of Arts - Theatre Arts
Bloomsburg University of Pennsylvania