Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shykeemia Johnson

Macon,GA

Summary

Detail-oriented and empathetic Customer Service Representative with 3 years of experience in providing exceptional customer support. Proficient in handling inquiries, resolving complaints, and ensuring customer satisfaction. Seeking a remote position where I can utilize my communication skills and dedication to exceed customer expectations. Skilled in Microsoft applications and data entry, consistently met or exceeded productivity targets. Demonstrated adaptability and a strong commitment to quality and safety in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate Cashier

CVS Pharmacy
05.2021 - 03.2022
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.

Warehouse Associate

Amazon
07.2019 - 03.2022
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Separated products into proper bins
  • Used hand-held devices and computers to record and monitor inventory levels.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Auditor

MSI Inventory Service
05.2018 - 07.2019
  • Performed physical inventory counts on various types of merchandise and locations utilizing handheld and portable scanner.
  • Manually entered prices and quantities into device, trained new hires, and met production expectation intervals.
  • Functioned independently with minimal supervision and traveled to various locations as needed.

Deli Clerk

Kroger
05.2017 - 01.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Crew Member

Tropical Smoothie Cafe
07.2016 - 09.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

No Degree - Pharmacy

Ultimate Medical Academy - Clearwater
Clearwater, FL
06.2023

High School Diploma -

Central High School
Macon, GA
05.2017

Skills

  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills
  • Empathy and patience in handling customer concerns
  • Quick Learner
  • Time management and organizational skills
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Microsoft applications proficiency
  • Cash Handling Accuracy
  • Active Listening and critical thinking skills
  • Data Entry

Accomplishments

Microsoft Office Specialist

  • 2017 - Active

Timeline

Retail Sales Associate Cashier

CVS Pharmacy
05.2021 - 03.2022

Warehouse Associate

Amazon
07.2019 - 03.2022

Auditor

MSI Inventory Service
05.2018 - 07.2019

Deli Clerk

Kroger
05.2017 - 01.2018

Crew Member

Tropical Smoothie Cafe
07.2016 - 09.2017

No Degree - Pharmacy

Ultimate Medical Academy - Clearwater

High School Diploma -

Central High School

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Shykeemia Johnson