Shykel Parrish
Summary
Result orientated Retention Specialist/Project Manager with experience leading small and large complex projects. Dedicated to client satisfaction. Diverse background that demonstrates problem-solving, analytical, and implementation skills. Committed to learning and development of myself and others. Fast learner with the ability to easily pivot when needed.
Overview
9
9
years of professional experience
Work History
Retention Specialist
Cover Whale
08.2022 - 09.2023
- Respond immediately and accurately to all reinstatements and cancellation
- Provided detailed information to agents to retain business
- Effective liasion between cutsomers and internal departments
- Won August incentive for quality and first response time.
Project Manager(Data Conversions)
SHAZAM
01.2022 - 08.2022
- Lead over 50+ projects simultaneously
- Assist with Data extra planning, explaining the conversion process, defining data requirements
- Follow up with Clients after conversion to guarantee successful transactions
- Managed cross-functional teams and collaborated with Sales, Marketing, QA, Engineering, and Product Development Departments to align project deliverables.
Project Manager
Comcast
07.2023 - 01.2022
- Plan, schedule, and closely monitor each project to ensure timely completion
- Oversee social media overhauls, targeted ad campaigns, and other projects for B2B clients
- Build detailed schedules and budget projections
- Ensured that each project ran on schedule.
Retention Specialist
Mercer
08.2019 - 12.2020
- Provided support to sales and underwriting, by taking necessary steps in calling and emailing clients to renew policies
- Built positive relationships with clients and business associates
- Made accurate decisions to renew policies
- Walked clients through payment process.
Underwriter(P&C)
Nationwide
01.2016 - 10.2018
- Ranked in Top 25 associates for call metrics
- Communicate with internal departments and agents, build rapport and long-term relationships
- Assessed risk for new and renewing lines of business
- Evaluated, made decisions and processed policies for multiple states based encompassing underwriting strategies.
Collections Specialist
Wells Fargo
West Des Moines, IA
06.2014 - 04.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Coursework toward: Liberal art of science -
DMACC
Des Moines, IASkills
- Time management
- Subject matter expertise
- Detailed Oriented
- Analytical
- Excellent written and oral communication
- Leadership
- Negotiation
Accomplishments
- Employee of the month
- Top 25 associates
- Most improved
- Highest Quality on the team
Timeline
Project Manager
Comcast
07.2023 - 01.2022
Retention Specialist
Cover Whale
08.2022 - 09.2023
Project Manager(Data Conversions)
SHAZAM
01.2022 - 08.2022
Retention Specialist
Mercer
08.2019 - 12.2020
Underwriter(P&C)
Nationwide
01.2016 - 10.2018
Collections Specialist
Wells Fargo
06.2014 - 04.2015
Coursework toward: Liberal art of science -
DMACC
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