Shyki Miller
Brooklyn,NY
Summary
Versatile, ambitious and detail-oriented student with lofty dreams of making a difference in the world by helping others through acts of kindness and generosity. Aspiring psychology major with a talent for creative writing.
Overview
6
6
years of professional experience
Work History
Office Associate II/Data Manager
Brooklyn Public Library - Adult Learning
Brooklyn, NY
07.2023 - 01.2024
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Inputted data into computer systems in an accurate and timely manner.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Provided administrative support to management team by scheduling meetings, taking notes.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Maintained a clean work area by organizing desks and shelves on a regular basis.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Prepared correspondence using Microsoft Word and Outlook.
- Assisted with the preparation of presentations for meetings and conferences.
- Filed and retrieved records to support business needs and boost team productivity.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
Literacy Zone Data Assistant
Brooklyn Public Library - Adult Learning
Brooklyn, NY
04.2022 - 07.2023
- Assisting Office Associate II/Data Manager with data entry, intake & clerical tasks and operations as needed, which ensured that deadlines were met, and data was current
- Processing and updating intake and contact info of over 100 program participants per class cycle into Salesforce
- Updating internal files, spreadsheets, power points, etc
- In department's SharePoint for universal program use
- Providing Customer Service in-person or virtually, providing positive service to over 100 participants and patrons
- Providing in-person tech support for students with no internet access at home
- Creating Library Cards for program participants via Sierra, granting them access to library materials and resources
- Supporting instructors and tutors both in-person and virtually via Zoom, allowing class operations to run smoothly
- Collaborating with Literacy Zone members to fulfill participant needs and meeting program targets & deadlines
Brownsville Library Volunteer & Youth Council Member
Brooklyn Public Library - Brownsville Branch
Brooklyn
10.2018 - 11.2019
- Assisted with running Brownsville Library's Anime Club which helped with the library's mission of connecting with neighborhood youth
- Provided over 10 participating patrons with snacks and activities during the duration of the program to increase program retention
- Kept up with and reported signage to librarians after the duration of the program to ensure library targets were met
- Participated in the Brownsville Library's Youth Council with support of supervising librarians
- Co-organized a neighborhood/community wide event of over 50 participants, serving a surplus amount of food to participants
- Communicated with participating vendors via email regarding tabling and offering their program's services to the public, promoting a boost of participant numbers for both vendors and the library.
Librarian Assistant
Brooklyn Public Library: Brownsville Branch
Brooklyn
07.2018 - 08.2019
- Assisted librarians with branch programs and creating/processing library cards and materials via Sierra, maintaining the flow of library operations
- Organized and shelved library materials as needed that ensured easy material navigation
- Provided customer service to patrons via branch circulation desk, both in person and over the phone that provided patrons with a quality experience at the library.
Education
High School Diploma -
Spring Creek Community School
Brooklyn06-2020
Liberal Arts -
CUNY College of Staten Island
Staten Island, NYSkills
- Customer Service
- Teamwork & Collaboration
- Communication
- Computer Literacy
- Operating under pressure
- Troubleshooting
- Working Independently
- Tutoring
- Positive Attitude
- Report Creation
- Critical Thinking
- Team Collaboration
- Writing
- Library Services
- Salesforce Management
- Microsoft/Google Suites
- Creativity
- Flexibility
- Office Supply Management
- Administrative Support
- Document Scanning
- File Management
- Paperwork Processing
- Organizational Skills
- Data Management
Affiliations
- Nerd Club (2017-2020)
- Student Peer Leader (2018-2020)
- Gender-Sexuality Alliance Club (2018-2020)
References
References available upon request.
Timeline
Office Associate II/Data Manager
Brooklyn Public Library - Adult Learning
07.2023 - 01.2024
Literacy Zone Data Assistant
Brooklyn Public Library - Adult Learning
04.2022 - 07.2023
Brownsville Library Volunteer & Youth Council Member
Brooklyn Public Library - Brownsville Branch
10.2018 - 11.2019
Librarian Assistant
Brooklyn Public Library: Brownsville Branch
07.2018 - 08.2019
High School Diploma -
Spring Creek Community School
Liberal Arts -
CUNY College of Staten Island
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