Shyla Bradbury
Okemos,MI
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, guest satisfaction, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Denny's
10.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, and trained over 20 staff members.
- Successfully improved our positive feedback and reviews from guests, growing our review rate by 56.6% in one month.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed the staff schedule for over 50 employees weekly, including management schedules.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Sales Manager
American Eagle Outfitters, Inc
01.2024 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by analyzing KPIs and goal setting.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met or exceeded quarterly sales targets and loyalty program goals.
- Developed comprehensive product knowledge, enabling tailored solutions for specific guest needs.
- Collaborated with upper management and other stores in the district to implement continuous improvements and exceed team goals.
- Provided ongoing training and mentorship for sales staff, fostering professional development and mindset growth.
- Showcased top selling behavior and strong teamwork by being an equal part of the sales floor.
- Delegated tasks based on needs of the business without compromising guest experience.
- Created contests and challenges to boost morale and maintain a positive and competitive environment.
Bartender/To-Go Specialist
Olive Garden
09.2019 - 01.2024
- Staff training and mentoring in multiple positions for over 2 years.
- Served high customer volumes during special events, nights, and weekends.
- Certified delivery driver for catering events.
- Organized bar and kitchen inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with guests to promote loyalty and returned visits.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Cross-trained in several other positions including bussing, serving, and bread making.
Prep Cook
Michigan State University
01.2019 - 09.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong communication in the kitchen to ensure teamwork and timely service.
Certified Buyer
Plato's Closet
04.2018 - 08.2019
- Provided friendly and efficient customer service on sales floor, at the register, and during the buying process.
- Reviewed current fashion trends to keep inventory relevant as well as assessing quality to ensure customer satisfaction.
- Ensured customer loyalty by promoting rewards programs, trading and buying incentives, and offering to hold items for customers when applicable.
- Established social media presence to gain business by posting trendy pieces and upcoming sales or promotions.
- Maintained a cleanly work environment by routinely tidying up sales floor, dressing rooms, and work spaces.
Education
No Degree - Psychology
Michigan State University
East Lansing, MIHigh School Diploma -
Michigan Center Jr/Sr High
Michigan Center, MI07.2018
Skills
- Team Leadership
- Strong multitasking
- Highly reliable
- Training and development
- Hospitality and Guest Service
- Liquor, beer, and wine knowledge
- Complex Problem-Solving
- Salesmanship
- Professional Service Standards
Timeline
Restaurant Manager
Denny's
10.2024 - Current
Sales Manager
American Eagle Outfitters, Inc
01.2024 - 10.2024
Bartender/To-Go Specialist
Olive Garden
09.2019 - 01.2024
Prep Cook
Michigan State University
01.2019 - 09.2019
Certified Buyer
Plato's Closet
04.2018 - 08.2019
No Degree - Psychology
Michigan State University
High School Diploma -
Michigan Center Jr/Sr High
Similar Profiles
Angela GrimesAngela Grimes
Manager/ Server at Denny'sManager/ Server at Denny's
Elizabeth FarnsworthElizabeth Farnsworth
Server at Denny'sServer at Denny's
Rebecca BowenRebecca Bowen
Server/Trainer at Denny'sServer/Trainer at Denny's
Megan SmithMegan Smith
Waitress at Denny'sWaitress at Denny's
Colten ChaseColten Chase
Strategic Support Associate at Jackson NationalStrategic Support Associate at Jackson National