SHYLA CROWDER
Martinez,CA
Summary
Detail-oriented team player experienced in working with stakeholders at all levels, from clients to vendors and suppliers. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
Overview
12
12
years of professional experience
Work History
Housing First Program Manager
RCF Connects
03.2024 - Current
- Coached team members on productivity strategies
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Provide leadership and oversight to the Housing First program.
- Develop and implement program goals and objectives.
- Oversee the day-to-day operations of the program.
- Ensure the program is compliant with all funding and regulatory requirements.
- Track and report on program outcomes.
- Provide oversight and support to Housing First Care Managers and Housing Navigators.
- Promote Housing First principles and practices throughout the organization and the community.
- Participate in community outreach and engagement activities.
- Advocate for Housing First at the local and regional levels.
- Develop and maintain relationships with key stakeholders, including the City of Richmond, funders, and service providers.
Site Manager
Building Opportunities For Self-Sufficiency (BOSS)
01.2023 - 02.2024
- Manage site of 100 participants and supervised crew of over 11 employees.
- Coordinate staff schedules and programmatic activity schedules, share, responsibility for 24-hour operational oversight and coverage.
- Analyze, evaluate and overcome program risk, and produce quarterly reports for managers and stakeholders.
- Develop and manage budget for projects and be accountable for delivering against program goals and objectives.
- Participant in area wide inter-agency committees with focus upon housing development.
- Attend internal critical case staffing conference calls as needed to provide education regarding service resources in network.
- Collect data and enter information electronically into Homelessness Management Information System (HMIS).
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Conduct hiring process following agency Talent Acquisition process.
Case Manager / Housing Navigator
Building Opportunities For Self-Sufficiency (BOSS)
11.2019 - 01.2023
- Provide individual case management sessions with all client's at regularly scheduled intervals.
- Maintain client-related data tracking systems, including case notes and complete.
- HMIS entries.
- Assist clients with procuring necessary documents and services such as identification card, birth certificate, social security income, disability income.
- Develop individual housing stability plans for all Clients that identify barriers to successfully maintain permanent housing.
- Provide information and instruction to participants regarding how to complete housing application, housing search, tenant rights and responsibilities.
- Identify and build rapport with business owners, landlords, and housing developers to assist clients in accessing resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Impact Coach
Rubicon Programs
07.2018 - 05.2019
- .Utilize critical thinking skills to efficiently conduct individualized assessments to identify area of services that is needed for participants.
- Develop service plan that is aligned with participant goals that empowers them to strengthen their personal and professional network
- Conduct case conferences meetings to ensure that participants are building self efficacy and meeting their personal goals.
- Track and document participant progress in Salesforce Records management system to monitor participants growth.
- Facilitate Foundations Workshop series to fosters participant engage while strengthening their awareness as it relates to income, assets, wellness, and power of social connections.
- Travel throughout East Bay Area and act as liaison for participates when they're faced with adversity.
- Establish meaningful relationships with community partners to assist participants in maintaining self sufficiency.
Administrative Coordinator for Operations
St. Anthony Foundation
07.2015 - 05.2017
- Provides administrative and clerical support to Director of Assets and Manager of Facilities and Maintenance.
- Manage key and fob systems by logging, assigning, distributing, testing, and updating database.
- Performs purchasing duties, processing of invoices, and billing payment allocations.
- Process daily work order request by printing logging, distributing, and filing.
- Serves as a liaison between Operations, Work Units, and outside vendors.
- Retrieve video surveillance footage when requested by the DA and assigned by Property Manager.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
Guest Services/ Client Safety Services
St. Anthony Foundation
06.2013 - 07.2015
- Assist guests with accessing services, providing information, and responding to questions.
- Evaluate guests needs for disability services and issuing disability cards.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Connect guest with other St. Anthony Foundation programs, and follow up with those programs.
- Monitor and anticipate potential safety problems before they occur.
- Write reports of daily activities and irregularities.
- Coordinate and implement guest hospitality and crisis intervention.
- Put into practice learned deescalation skills to resolve issues to guest's satisfaction.
Services Coordinator
Episcopal Community Services
10.2012 - 02.2015
- Administer resident intake and monitor shelter floors for safety and order.
- Orienting participants regarding the shelter program.
- Engage participants in shelter activities
- Providing information to assist in accessing services.
- Collecting, tagging, storing, and disposing of participant property according to shelter policies and procedures.
- Maintain a safe, clean, and comfortable environment for participants.
- Act as a decision-maker for critical incidents relating to the operation of each Shelter when supervisor is off-site.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
Education
Bachelor of Arts - Human Development
California State University - Long Beach
Long Beach, CA12.2010
Skills
- Oversee Program Operations
- Creativity and Adaptability
- Database Maintenance
- Team Leadership and Motivation
- Crisis coaching technique
- Extensive experience in Motivational interviewing
- Vendor Relations
- Event Logistics
- Positive Reinforcement Strategies
- Project Site Supervision
- Partnership Development
- Contract Development
- Regulatory Compliance
- Strategic Planning
- Operations Management
- Policy and procedure improvements
Timeline
Housing First Program Manager
RCF Connects
03.2024 - Current
Site Manager
Building Opportunities For Self-Sufficiency (BOSS)
01.2023 - 02.2024
Case Manager / Housing Navigator
Building Opportunities For Self-Sufficiency (BOSS)
11.2019 - 01.2023
Impact Coach
Rubicon Programs
07.2018 - 05.2019
Administrative Coordinator for Operations
St. Anthony Foundation
07.2015 - 05.2017
Guest Services/ Client Safety Services
St. Anthony Foundation
06.2013 - 07.2015
Services Coordinator
Episcopal Community Services
10.2012 - 02.2015
Bachelor of Arts - Human Development
California State University - Long Beach
Similar Profiles
Martha Magdaleno MontielMartha Magdaleno Montiel
Caregiver at Kellyville RCFCaregiver at Kellyville RCF
Samrawit KassaSamrawit Kassa
Caregiver and Med Tech at Valley view RCFCaregiver and Med Tech at Valley view RCF
Alexis WengerAlexis Wenger
Restaurant Hostess at Anna's House RcfRestaurant Hostess at Anna's House Rcf