Shyla Johnson
Gadsden,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Office Automation Clerk holding 9 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
Overview
11
11
years of professional experience
Work History
Dispatcher Office Assistant
Ellis Auto Service Towing And Recovery
Gadsden , AL
06.2012 - Current
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
Customer Service Cashie/Photographer's Assistant
Hagood Photography
Gadsden , Alabama
11.2020 - 01.2021
- Answered customer questions about product availability and shipment times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Used POS system to enter orders, process payments and issue receipts.
- Photographed high-quality images for various print and digital projects.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
Education
High School Diploma -
Southside High School
Gadsden, AL05.2013
Skills
- Office Meetings
- Organizational Standards
- Trucking Dispatching
- Job Costing
- Dispatch Procedures
- PowerPoint Presentations
- Roadside Assistance
- Dispatcher Monitoring
- Document Scanning
- Customer Experience
- Dispatch Planning
Languages
English
Full Professional
Timeline
Customer Service Cashie/Photographer's Assistant
Hagood Photography
11.2020 - 01.2021
Dispatcher Office Assistant
Ellis Auto Service Towing And Recovery
06.2012 - Current
High School Diploma -
Southside High School
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