Summary
Overview
Work History
Education
Skills
Timeline
Babysitter

Shyla Leyva

Gatesville,TX

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Caregiver

Visiting Angles
08.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.

911 Dispatcher

E911 Dispatch
10.2015 - 11.2017
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Read system maps and caller information, and documented details in system.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Operator

Hollywood Casino Hotel & Raceway
05.2010 - 06.2011
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered average of [Number] calls per day and directed to appropriate departments and personnel.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Maintained accurate directory of all personnel and phone extensions.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Maintained accurate records of calls placed and received.
  • Provided helpful, informative technical support to customers on product usage and installation.
  • Processed customer payments for timely, accurate order fulfillment.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Gathered customer information and promptly input data into computer system.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
  • Collected personal information from customers to accurately document requests.
  • Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.

Education

High School Diploma -

Gatesville High School
Gatesville, TX
05.2007

Skills

  • Household Chores
  • First Aid and Safety
  • Behavior Redirection
  • Companionship and Emotional Support
  • Records Maintenance
  • Grocery Shopping
  • Client Requirements
  • Time Management
  • Patient Care
  • Direct Patient Care
  • Meal Planning and Preparation
  • Medication Administration
  • Patient and Caregiver Education
  • ADLs Assistance
  • Care Plan Assessment
  • Patient Management
  • Diet and Nutrition
  • Medication and Appointment Reminders
  • Multitasking and Organization
  • Resident Empowerment
  • Household Management
  • Medical Records Management
  • Educational Strategies
  • Healthy Eating
  • Clean Living Spaces
  • Developing Client Trust
  • Progressive Care
  • Laptop and Tablet Operation
  • Caregiver and Family Support
  • Bathing and Dressing
  • Sanitizing Surfaces
  • Word Processing
  • Housekeeping
  • Educational Support
  • Child Supervision
  • Child Protection
  • Social Development
  • Activities Leadership
  • Arts and Crafts
  • Child Safety and Security
  • Daily Logs
  • Mobile Devices
  • Behavior Modeling
  • Cleaning and Sanitizing
  • Emergency Situations
  • Group and Individual Care
  • Parental Interaction
  • Continuous Supervision
  • Parental and Guardian Assistance
  • Client Needs Assessment
  • Child CPR
  • Running Errands
  • Team Support
  • Customer Experience
  • Microsoft Office
  • Infant Care and Feeding
  • Planning and Leading Activities
  • Mobility Support
  • Plan Activities
  • Daily Progress Reports
  • Communication Assistance
  • Social and Academic Development

Timeline

Caregiver

Visiting Angles
08.2023 - Current

911 Dispatcher

E911 Dispatch
10.2015 - 11.2017

Operator

Hollywood Casino Hotel & Raceway
05.2010 - 06.2011

High School Diploma -

Gatesville High School
Shyla Leyva