Shyla Martin
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Customer service oriented with excellent communication skills. Willingness to take on added responsibilities to meet team goals with a strong initiative to succeed.
Overview
11
11
years of professional experience
Work History
Background Investigation Specialist I
Cherokee Nation Human Resources
02.2022 - Current
- Authorize background screenings to current employees and applicants for employment
- Conduct online searches including any criminal and civil information
- Obtain fingerprints and transmit fingerprint cards for processing.
- Maintain an accurate tracking log for all assigned background files
- Conduct professional and personal references to obtain employment verifications and character references.
- Maintained strict confidentiality for sensitive and personal information of background screenings
- Collaborated with team members to share new ideas and practices for a more efficient process
- Developed professional relationships with municipal courts and law enforcement agencies
- Train and mentor new team members
Background Clerk I
Cherokee Nation Human Resources
08.2021 - 02.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Review and monitor various documents such as a signed authorization of release, verification responses, and any disclosures and notices.
Clerk I
Cherokee Nation - Male Seminary Recreation Center
09.2019 - 08.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Knowledge of relevant software systems such as Microsoft Office.
- Maintain filing system and manage petty cash.
- Photocopying, scanning, and faxing documents.
- Able to work in high pressure environments.
Store Cashier
Cherokee Nation Business
08.2016 - 09.2019
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Assisted customers with product inquiries, helping them make informed purchasing decisions.
- Learned duties for various positions and provided backup at key times.
- Provided excellent customer service.
Store Manager
Illinois River Store
05.2013 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Maintain accurate records of purchases, sales and requisitions.
Education
Carl Albert State College
Sallisaw05.2025
High School Diploma -
Tahlequah High School
Tahlequah, OK05.2011
Skills
- Customer service oriented
- Adaptability
- Problem solving
- Interpersonal skills
- Organizational skills
- Fast Learner
Timeline
Background Investigation Specialist I
Cherokee Nation Human Resources
02.2022 - Current
Background Clerk I
Cherokee Nation Human Resources
08.2021 - 02.2022
Clerk I
Cherokee Nation - Male Seminary Recreation Center
09.2019 - 08.2021
Store Cashier
Cherokee Nation Business
08.2016 - 09.2019
Store Manager
Illinois River Store
05.2013 - 03.2016
Carl Albert State College
High School Diploma -
Tahlequah High School
Similar Profiles
Tyson MatherTyson Mather
Elder Protective Services Advocate at Cherokee Nation Human ServicesElder Protective Services Advocate at Cherokee Nation Human Services
Sherri DeasonSherri Deason
Production Supervisor at Cherokee Federal (Cherokee Nation Industries)Production Supervisor at Cherokee Federal (Cherokee Nation Industries)
Michael PetersMichael Peters
TANF Compliance Monitor at Cherokee Nation Career ServicesTANF Compliance Monitor at Cherokee Nation Career Services
SHERI CATALINASHERI CATALINA
Administrative Assistant III-Background Investigation Specialist at COLORADO DEPT. OF REVENUE/ENFORCEMENT BUSINESS GROUP/AUTO INDUSTRY DIVISION AND DEALER BOARDAdministrative Assistant III-Background Investigation Specialist at COLORADO DEPT. OF REVENUE/ENFORCEMENT BUSINESS GROUP/AUTO INDUSTRY DIVISION AND DEALER BOARD
Sanjeev DuttaguptaSanjeev Duttagupta
Regional Head ASP and Ops Background Investigation at HSBC EDPIRegional Head ASP and Ops Background Investigation at HSBC EDPI