Summary
Overview
Work History
Education
Skills
Timeline
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SHYLA MARTINEZ

Austin,TX

Summary

A collaborative and versatile individual with great intrapersonal skills strengthened during my tenure as a customer service representative. Highly reliable and ready to take on new challenges. Proficient and effective at meeting deadlines and KPIs. Champion for keeping the online world a safer place.

Overview

7
7
years of professional experience

Work History

STOCKER

COSTCO
09.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

TRUST AND SAFETY ANALYST

ACCENTURE
07.2022 - 02.2024
  • Company Overview: on assignment at Meta
  • Identify and resolve issues for small, medium, and large businesses seeking assistance with advertising on the client platform
  • Review/Moderate content and actors on the platform to ensure policy compliance while flagging new malicious advertising strategies to leadership
  • Work collectively with a team to achieve project goals, generate workflow insights and share trends to highlight policy gaps
  • Consistently display exceptional customer support and workflow knowledge by achieving 100 production percentage and 97-100% monthly quality
  • Participated in model learning for re-calibration
  • Beta tested multiple work tools while providing insights
  • On assignment at Meta

SERVICE LEAD

H-E-B Grocery Store
02.2020 - 08.2022
  • Resolve escalated and complex customer requests/issues for best experiences
  • Conduct opening and closing duties to maintain smooth operations
  • Evaluate employees on a weekly/daily basis by providing constructive feedback, resulting in achievement of individual service goals
  • Minimized shrink by teaching staff anti-theft techniques, securing valuable items and auditing inventory regularly

CASHIER

H-E-B Grocery Store
07.2017 - 02.2020
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Trained new team members in cash register operation, hospitality, and stock procedures

Education

SECONDARY SCHOOL -

William B. Travis Early College High School
05.2019

Skills

  • Problem-Solving
  • Content Assessment/Moderation
  • Computer Literacy
  • Adaptability
  • Strong Communication
  • Active Listening
  • Teamwork
  • Critical Thinking

Timeline

STOCKER

COSTCO
09.2024 - Current

TRUST AND SAFETY ANALYST

ACCENTURE
07.2022 - 02.2024

SERVICE LEAD

H-E-B Grocery Store
02.2020 - 08.2022

CASHIER

H-E-B Grocery Store
07.2017 - 02.2020

SECONDARY SCHOOL -

William B. Travis Early College High School

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SHYLA MARTINEZ