Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shyla Ohman

Pinehurst,ID

Summary

Dynamic professional with a proven track record at Kellogg School District, excelling in customer service and communication. Adept at utilizing Microsoft Office and maintaining organized records, I fostered engaging learning environments and enhanced student understanding. Recognized for building rapport and ensuring seamless service, I am committed to delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Computer Teacher

Kellogg School District
Pinehurst, Idaho
09.2021 - Current
  • Instructed students on how to use a variety of programs, such as Microsoft Office Suite, Adobe Creative Cloud, and other specialized software applications.
  • Mentored students individually to help them improve their understanding of computing concepts.
  • Created instructional materials for classes, including handouts, presentations, and demonstrations.

Librarian

Kellogg School District
Pinehurst, Idaho
10.2018 - 09.2021
  • Planned activities for children's story time programs.
  • Maintained records of students borrowing activity with an automated system.
  • Kept resources in clean and working fashion to maintain availability for use.

Customer Service Rep

Heritage Healthcare
Kellogg, Idaho
11.2014 - 06.2015
  • Answered and addressed customer queries using phone, email, and chat channels effectively.
  • Built rapport with customers through friendly exchanges.
  • Facilitated patient check-in procedures for seamless service.
  • Conducted thorough insurance verifications to confirm coverage details.
  • Managed payment transactions on accounts diligently.
  • Scheduled provider appointments for patients accurately.

Education

Medical Billing

North Idaho College
Coeur D'alene, ID
08-2016

Skills

  • Microsoft Office, Excel, and Document
  • Dependable and responsible
  • Customer service
  • Organization
  • Excellent communication
  • Data Entry
  • Multi-Line Phone System
  • 52 WPM
  • HIPAA

References

References available upon request.

Timeline

Computer Teacher

Kellogg School District
09.2021 - Current

Librarian

Kellogg School District
10.2018 - 09.2021

Customer Service Rep

Heritage Healthcare
11.2014 - 06.2015

Medical Billing

North Idaho College

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