Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyla Regusci

Hawthorne

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Travel Lodge by Wyndham
06.2024 - Current
  • Greet guests at front desk and engage in pleasant conversations while managing check-in/ check-out process.
  • Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Associate

Terrible Herbst Convenience Store
02.2024 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Trade School - Esthitician

Aveda
Las Vegas, NV
08-2021

Mineral County High
Hawthorne
03-2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Office organization

Timeline

Front Desk Receptionist

Travel Lodge by Wyndham
06.2024 - Current

Sales Associate

Terrible Herbst Convenience Store
02.2024 - 05.2024

Trade School - Esthitician

Aveda

Mineral County High

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