Shyla Santos
Redding,CA
Summary
Dedicated administrative professional with successful experience managing fast-paced settings. Hardworking individual who learns at a fast pace and eager to become a strong asset to the team. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Legal Receptionist
Law Offices Of Campbell, Clark And Vienneau
11.2022 - 11.2023
- Answered telephone calls and scheduled appointments, gathering information necessary.
- Created files of retained clients and filed documents appropriately.
- Proof read Estate Plans to ensure edits were completed and documents were finalized.
- Ensured all documents and information was gathered and ready for the Attorney before appointments.
Dispatcher/Administration Assistant
Obsidian IT
10.2021 - 11.2022
- Answered telephone calls from clients and created tickets according to urgency.
- Communicated effectively while technicians were out in the field for emergencies.
- Created orders for client projects.
- Ordered all equipment necessary for projects, checking them in and delegating projects to appropriate technician as necessary.
Optician
Shasta Eye Medical Group
03.2021 - 10.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Receptionist
Blink Optometry
07.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Store Manager
STARBUCKS COFFEE COMPANY
02.2015 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Held hiring fairs to ensure staffing was appropriate for business needs and partner availability.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Built effective schedules to ensure the store ran effeciently during business hours.
Education
High School Diploma -
Shasta High School
Redding, CA06.2011
Skills
- Clerical Duties
- Technical Skills
- Maintaining Facilities
- Organization and Prioritization Skills
- Calendar Management
Timeline
Legal Receptionist
Law Offices Of Campbell, Clark And Vienneau
11.2022 - 11.2023
Dispatcher/Administration Assistant
Obsidian IT
10.2021 - 11.2022
Optician
Shasta Eye Medical Group
03.2021 - 10.2021
Receptionist
Blink Optometry
07.2020 - 12.2020
Store Manager
STARBUCKS COFFEE COMPANY
02.2015 - 04.2020
High School Diploma -
Shasta High School
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