Shyla Sims
Gadsden,AL
Summary
Professional Secretary with 5 years of experience managing daily administrative support tasks and operations in office work. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
10
10
years of professional experience
Work History
Secretary
Clinical Urology Associates
04.2018 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Waitress
Hungry Hut BBQ
05.2014 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL12.2025
High School Diploma -
Glencoe High School
Glencoe AL05.2014
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Keyboarding skills
- File Management
- Document Preparation
- Calendar Management
- Schedule Management
- Complex Problem-Solving
Timeline
Secretary
Clinical Urology Associates
04.2018 - Current
Waitress
Hungry Hut BBQ
05.2014 - 03.2018
Bachelor of Science - Psychology
Columbia Southern University
High School Diploma -
Glencoe High School
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