Shyla Wright
Fort Campbell,KY
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Acting Front Desk Supervisor
IHG Army Hotels
08.2024 - 12.2024
- Trained new employees on front desk operations, ensuring everyone was well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Managed group reservations contracts and payment for large parties or events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to development of new front desk procedures for increased efficiency and better guest service.
- Developed strong working relationships with other departments within hotel, fostering efficient communication channels between teams.
- Did weekly schedule for front desk
- Completed ordering
- Assigned training to front desk
Front Desk Agent
IHG Army Hotels
10.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Oversaw loyalty connect department as Hotel Experience Champion, assign training for program, deposit employee points, and attend monthly call with corporate team.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Receptionist
Narrows Glen
02.2021 - 07.2022
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Answered multi-line telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring cameras, visitor access and issuing badges.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Supported company correspondence by drafting and distributing memos and emails.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
BBA - Hospitality Administration And Management
Washington State University Global
Online12.2026
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Hospitality services
- Front Desk Management
- Training and mentoring
- Problem-Solving
- Invoicing and Billing
References
- Christina Davenport, Front Desk Supervisor, IHG Army Hotel Fort Campbell KY, 270-439-2229
- Carrie Leake, Task Manager, IHG Army Hotel, 270-439-2229
- Abby Harris, Nursing Assistant, 256-493-9038
Timeline
Acting Front Desk Supervisor
IHG Army Hotels
08.2024 - 12.2024
Front Desk Agent
IHG Army Hotels
10.2022 - Current
Front Desk Receptionist
Narrows Glen
02.2021 - 07.2022
BBA - Hospitality Administration And Management
Washington State University Global
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