Shyla Marie Schramm
Henderson,NV
Summary
Experienced Front-of-House Specialist with expertise in hospitality, customer service, and food service operations. Demonstrated ability to enhance client satisfaction and efficiently resolve issues in high-pressure environments. Strong skills in communication, organization, and multitasking, with proven capability to manage schedules and handle inquiries. Seeking to leverage versatile skill set in a new field to drive team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Parkway Springs Animal Hospital
Henderson, NV
01.2025 - Current
- Enhanced guest satisfaction by ensuring efficient check-in and check-out processes.
- Directed 4 incoming calls, delivering accurate information to clients and visitors.
- Optimized office workflow through effective appointment scheduling and calendar management.
- Maintained a clean reception area, fostering positive first impressions for guests.
- Collaborated with team members to improve office communication and service delivery.
- Resolved customer complaints promptly, ensuring high levels of client satisfaction.
Front Of House Team Member
Chick-Fil-A
Henderson, NV
11.2022 - 03.2023
- Enhanced customer satisfaction by promptly resolving complaints and inquiries.
- Ensured compliance with food safety regulations throughout daily operations.
- Executed closing procedures effectively, adhering to established cleaning checklists.
- Delivered excellent service by engaging positively with customers upon arrival.
- Processed customer transactions efficiently using cash, credit, and digital payment systems.
Education
Graduated -
American Heritage Academy
Henderson, Nevada05.2024
Skills
- Member Support
- Constructive Feedback
- Station Preparation
- Customer Needs Assessments
- Customer Engagement
- Guest Satisfaction
- Guest Interaction
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- File management
- Multi-line telephone operation
- Health Code Requirements
- Cleaning Methods
- Transcription and dictation
- Front desk operations
- Menu Item Memorization
- Communications Strategies
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Parkway Springs Animal Hospital
01.2025 - Current
Front Of House Team Member
Chick-Fil-A
11.2022 - 03.2023
Graduated -
American Heritage Academy