Summary
Overview
Work History
Education
Skills
Timeline
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Shylar Gross

Cumberland,KY

Summary

Proven track record of enhancing pharmacy workflow and customer satisfaction at CVS Pharmacy, demonstrating exceptional problem-solving skills and team collaboration. Mastered insurance billing and verification, significantly boosting efficiency. Known for maintaining confidentiality and fostering positive patient relationships, my approach consistently exceeds sales targets and optimizes operational processes.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
02.2023 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Supported insurance claim processing, facilitating smoother patient transactions.

SRNA

Harlan Health and Rehabilitation Center
10.2020 - 01.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Customer Sales Advocate

Carvana
05.2020 - 10.2020
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed and implemented sales strategies to increase revenue.
  • Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
  • Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
  • Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
  • Initiated proactive outreach efforts via phone calls or email campaigns to generate interest among prospective customers.
  • Managed client accounts diligently, monitoring purchase history and identifying opportunities for cross-selling or upselling.
  • Boosted customer satisfaction with personalized service, addressing each client''s unique needs and preferences.
  • Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.

Education

High School Diploma -

Harlan Independent High School
Harlan, KY
05.2018

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Insurance Verification

Timeline

Pharmacy Technician

CVS Pharmacy
02.2023 - Current

SRNA

Harlan Health and Rehabilitation Center
10.2020 - 01.2023

Customer Sales Advocate

Carvana
05.2020 - 10.2020

High School Diploma -

Harlan Independent High School

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Shylar Gross