Shyleah Strickland
Kannapolis,NC
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cigna
07.2020 - 01.2024
- Assisted with customer service initiatives to increase customer satisfaction. Built strong relationships with customers and. a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner. Maintained accurate customer records and tracked customer service metrics. Provided timely follow-up to ensure customer satisfaction
- Handle 100+ calls in a timely manner , with responsibilities including account registration, customer data retrieval and troubleshooting.
- Developed and maintained an up-to-date knowledge of company products and services. Provide relevant information.
- Utilized customer service software to track customer interactions, inquiries and complaints. Analyzed customer feedback and identified areas of improvement in customer service
Receptionist
Turning Point
02.2019 - 06.2020
- Responsible for overseeing the efficient ordering , receiving , stocking and distribution of office supplies.
- Maintained logbooks, including sign-in/out, front desk expenditure, and calls received logs
- Answered a high volume of phone calls, booking appointments and greeting clients
- Scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way
- Performed all receptionist duties including organizing files and engaging in research and development practices
Education
High School Diploma -
West Forsyth High School
Clemmons, NC04.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Documentation
- Multi-line phone talent
- Assertiveness
- Account updating
- Research
Timeline
Customer Service Representative
Cigna
07.2020 - 01.2024
Receptionist
Turning Point
02.2019 - 06.2020
High School Diploma -
West Forsyth High School
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