Shylee Wheatley
Fresno,CA
Summary
Accomplished healthcare professional with expertise in dialysis at Davita, excelling in patient education and emotional support. Proven ability in vital signs measurement and infection management. Demonstrated leadership managing 30+ employees at Taste of Philly. Skilled in active listening and professional correspondence, enhancing clinic scheduling efficiency by 20%.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PCT
Davita
Fresno, CA
04.2024 - 05.2026
- Hemodialysis (IHD) & Peritoneal Dialysis
- Cannulation & Access Site Care (AV Fistulas, Grafts, Catheters)
- Dialysis Machine Operation & Troubleshooting
- Patient Vitals Monitoring & Assessment
- Maintained infection control protocols and sanitation practices in patient care areas.
- Electronic Medical Records (EMR)
- Patient Education & Emotional Support
MOD Plus
DD Discounts
Fresno, CA
06.2022 - 01.2024
- Enhanced customer satisfaction through positive shopping experiences.
- Processed cash transactions efficiently to maintain accurate financial records.
- Led project management efforts, collaborating with teams and independently to achieve project goals.
Medical Assistant
Prestige Primary & Urgent Care
Fresno, CA
04.2023 - 06.2023
- Roomed patients and obtained vital signs to support accurate medical assessments
- Checked in patients and answered phone inquiries to facilitate smooth patient flow
- Coordinated daily administrative tasks for doctors, staff, visitors, and patients to enhance operational efficiency
Server
Applebees co.
04.2018 - 10.2020
- Served food and alcohol responsibly to guests in a safe and timely manner.
- Managed assigned section and resolved guest issues effectively.
- Maintained cleanliness and organization throughout the shift.
Tech Support
Alorica
Fresno
11.2015 - 04.2019
- Handled numerous incoming calls to assist customers with their questions and concerns.
- Pulled customer accounts to assist with billing and device support.
- Managed government accounts, providing tailored support and solutions.
Manager
Taste of Philly
Colorado Springs
03.2014 - 11.2015
- Supervised daily activities of 30+ employees to maintain high service standards.
- Oversaw operations of 2 stores simultaneously to maximize efficiency.
- Ordered supplies and resolved customer complaints to ensure smooth store operations.
Shift Lead
TGI. Fridays
Colorado Springs
01.2010 - 08.2014
- Addressed guest complaints while overseeing staff operations during shifts.
- Implemented strategies to minimize issues and liability associated with excessive drinking.
- Supported co-workers in resolving operational challenges.
Education
Associate of Science -
San Joaquin Valley College
Fresno, CA09-2023
Skills
- Clinic scheduling
- Telephone procedures
- Documentation guidelines
- Professional correspondence
- Active listening
- Dosage calculation
- Medication administration
- Patient escorting
- Patient interviewing
- Vital signs measurement
- Wound care
- Debridement
- Infection management
- Bandaging
Certification
- BLS Certification
- CCHT
Timeline
PCT
Davita
04.2024 - 05.2026
Medical Assistant
Prestige Primary & Urgent Care
04.2023 - 06.2023
MOD Plus
DD Discounts
06.2022 - 01.2024
Server
Applebees co.
04.2018 - 10.2020
Tech Support
Alorica
11.2015 - 04.2019
Manager
Taste of Philly
03.2014 - 11.2015
Shift Lead
TGI. Fridays
01.2010 - 08.2014
Associate of Science -
San Joaquin Valley College