Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyleigh Hammomd

Wayland

Summary

Dynamic professional with a strong background in customer service and vehicle diagnostics from Autozone. Proven ability to enhance productivity through expert parts knowledge and effective communication. Recognized for exceptional problem-solving skills and attention to detail, consistently exceeding customer expectations while maintaining a clean and organized work environment.

Overview

8
8
years of professional experience

Work History

Part Specialist

Autozone
01.2023 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Assistant Teacher

Childtime Learning Center
11.2021 - 06.2022
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Assistant Manager

Elis One Stop
07.2020 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Sandwich Artist

SUBWAY®Restaurants
04.2018 - 07.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.

Counter Service Pizza Maker

Pepinos
07.2017 - 04.2018
  • Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
  • Took and processed over customer orders.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
  • Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
  • Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
  • Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.
  • Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.

Education

Diploma -

Success Virtual
Wyoming, MI
05.2020

Skills

  • Vehicle diagnostics
  • Expert parts knowledge
  • Automotive systems
  • Customer service
  • Clean driving record
  • Invoice processing
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Part Specialist

Autozone
01.2023 - Current

Assistant Teacher

Childtime Learning Center
11.2021 - 06.2022

Assistant Manager

Elis One Stop
07.2020 - 11.2021

Sandwich Artist

SUBWAY®Restaurants
04.2018 - 07.2020

Counter Service Pizza Maker

Pepinos
07.2017 - 04.2018

Diploma -

Success Virtual

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Shyleigh Hammomd