Shylinn Brooks
Toledo,OH
Summary
Dedicated professional with proven expertise in compassionate caregiving and client support, honed at Contracted and Kroger. Excelled in enhancing quality of life for individuals with disabilities and improving customer satisfaction through meticulous attention to detail and excellent communication. Skilled in crisis intervention and leveraging extensive product knowledge to meet diverse needs.
Diligent Massage Therapist with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Contracted
07.2019 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Clerk
Kroger
08.2013 - 07.2019
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
Education
Associate of Applied Science - Massage Therapy
Orion Institute
Perrysburg, OH06-2025
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Health and safety requirements
- Appointment Scheduling
- Progress Documentation
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
Timeline
Direct Support Professional
Contracted
07.2019 - Current
Clerk
Kroger
08.2013 - 07.2019
Associate of Applied Science - Massage Therapy
Orion Institute
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