Shylo Coldren
Alameda,CA
Summary
Luxury sales professional with solid background in customer engagement, sales techniques, and product knowledge. Strong ability to build rapport with clients and guide them through purchasing decisions. Team-focused with emphasis on achieving sales targets and adapting to changing demands. Adaptable and reliable, ensuring seamless sales experience and meeting dynamic customer needs with proficiency in product presentation and client relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Realty
07.2021 - Current
- Data-driven insight suggested different communities could not access information needed for confident selling and buying
- Creative content simplifies and educates communities in need
- Community outreach led to a 30% increase in client base which produced a 15% increase in home sales
- Managed customer inquiries, resolved complaints, and provided feedback to improve navigating new homeowners with the real estate process
- Collaborating with local brokers and agents to implement business strategies to generate leads and expand client base increasing sales by 15%
Sales Manager
Nordstrom
10.2018 - 07.2021
- Developed toolkits to implement comprehensive training programs, foster employee development, and maximize team performance to include a 25% increase in sales
- Cultivated and nurtured strong relationships with clients, employing consultative selling techniques to personalize solutions developing a 40% in repeat customers
- Proficient in Power BI reporting and analytics
Store Manager
ULTA Beauty
06.2014 - 09.2018
- Develop and execute processes for an effective and successful grand opening
- Overseeing all aspects of store setup, visual merchandising, and operational launch
- Demonstrated a strong commitment to customer service excellence, promptly addressing customer concerns, and ensuring exceptional shopping experience
- Proactively managed human resources, fostering team engagement, and addressing employee disputes
- Trained and mentored staff on effective customer service techniques, product knowledge, and upselling strategies
- Reviewed all analytics with Power BI helping each employee advance their skill set
Event Marketing Specialist
10.2008 - 05.2014
- Project manager for all planned events, including product launches, promotional campaigns, and industry trade shows ensuring a seamless execution and maximizing brand exposure
- Managed 3rd party communications, coordinating with vendors, suppliers, and event partners to ensure effective collaboration and successful event outcomes
- Prepared and managed budgets for events and all travel involved, refining resources and ensuring cost-effective strategies
Education
Business Administration And Management
San Jose City College
San Jose, CA05-2026
Skills
- AllStar Customer Service*
- Adaptability
- Strong sales acumen
- Communication skills
- Tailored services
- Bespoke consultations
- Excellent teamwork
- Highly professional
Certification
- Real Estate License, CADRE # 02137809, 05/01/25
- Notary Public, # 2376744, 09/01/25
- Nordstrom Allstar East Bay Region
Personal Information
Title: Event Specialist | Luxury Experience
Nordstrom AllStar Customer Service
The highest honor that a Nordstrom employee can earn is an AllStar in customer service. To receive an AllStar, my performance must be exceptional and include all company values: outstanding service, strong sales performance achieved with strong product knowledge and identifying clients' needs, adaptability to an ever-changing environment, solution-oriented, and professionalism. These values define me and I look forward to continuously learning by enhancing my skill set.
Timeline
Real Estate Agent
Coldwell Banker Realty
07.2021 - Current
Sales Manager
Nordstrom
10.2018 - 07.2021
Store Manager
ULTA Beauty
06.2014 - 09.2018
Event Marketing Specialist
10.2008 - 05.2014
- Real Estate License, CADRE # 02137809, 05/01/25
- Notary Public, # 2376744, 09/01/25
- Nordstrom Allstar East Bay Region
Business Administration And Management
San Jose City College
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