Overview
Work History
Education
Skills
Timeline
Generic

Shyloh Opalecky

Marshall,Wisconsin

Overview

6
6
years of professional experience

Work History

Personal Assistant

Mind Floss Tattoo
Madison, WI
07.2024 - Current
  • Managed all client communications via phone, email, and social media, ensuring a seamless booking process and high client satisfaction.
  • Handled scheduling, calendar management, and appointment coordination to optimize workflow and efficiency.
  • Maintained and organized client records, contracts, and confidential paperwork, ensuring compliance and easy accessibility.
  • Oversaw bookkeeping, expense tracking, and financial reporting to support business operations and budget management.
  • Processed invoices, managed payments, and monitored financial transactions to ensure accuracy and timely processing.
  • Conducted supply and inventory management, placing orders and tracking stock to prevent shortages and optimize costs.
  • Created and scheduled engaging social media content to enhance brand visibility and attract new clients.
  • Provided high-level administrative support, handling correspondence, drafting emails, and assisting with daily business operations.
  • Assisted with marketing initiatives, including promotional campaigns and client outreach, to grow the business.
  • Acted as a liaison between the artist and clients, ensuring clear communication and a professional customer experience.

Assistant General Manager

JSB Ventures (Jimmy John's)
Cottage Grove, WI
07.2023 - 07.2024
  • Managed daily operations, shift teams, and store opening/closing procedures.
  • Processed invoices and maintained accurate financial records.
  • Provided outstanding customer service, promptly resolving issues and concerns.
  • Trained and mentored new hires, fostering a team-oriented work environment.
  • Optimized inventory management, reducing waste and improving efficiency. Ensured adherence to health and safety regulations through meticulous quality control.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.

Assistant Property Manager

Katz Properties
Madison, WI
01.2022 - 07.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

Administrative Assistant

Blue Lotus Tattoo Co.
Madison, WI
09.2021 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Shift Manager/Assistant General Manager

JSB Ventures (Jimmy John's)
Cottage Grove, WI
05.2019 - 09.2021
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

High School Diploma -

Marshall High School
Marshall
06-2020

Skills

  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Attention to detail
  • Detail-oriented mindset
  • Advanced interpersonal skills
  • Complex Problem-solving
  • Schedule management
  • Appointment scheduling

Timeline

Personal Assistant

Mind Floss Tattoo
07.2024 - Current

Assistant General Manager

JSB Ventures (Jimmy John's)
07.2023 - 07.2024

Assistant Property Manager

Katz Properties
01.2022 - 07.2023

Administrative Assistant

Blue Lotus Tattoo Co.
09.2021 - 01.2022

Shift Manager/Assistant General Manager

JSB Ventures (Jimmy John's)
05.2019 - 09.2021

High School Diploma -

Marshall High School

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Shyloh Opalecky