SHYLOW ERVOLINA
Redmond,OR
Summary
Dynamic professional with a strong work ethic and adaptability, excelling in both independent and team environments. Proven track record of delivering exceptional customer service while rapidly mastering new skills. Committed to embracing new challenges to drive organizational success.
Overview
12
12
years of professional experience
Work History
Owner/Operator Landscape Maintenance Company
Passion for Plants Lawn Care & Maintenance LLC
Redmond/Bend/Prineville, OR
06.2020 - Current
- Maximized revenue by proactively building and managing key customer relationships.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple aspects of the operation of the business.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing, emailing, and phone management.
- Ensured consistent team awareness regarding alterations in client accounts and available services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Participated in planning new landscape designs according to customer specifications.
- Planted annuals, perennials, bulbs, grasses, ground covers, trees and shrubs.
- Mowed lawns with walk-behind mowers and operated riding mowers for larger areas.
- Inspected grounds for weeds or pests and treated accordingly.
- Weeded, pruned, and trimmed shrubs, trees, and hedges.
- Provided snow removal services during winter season.
Service Manager: Garden, Lumber, Paint, Appliances
Lowe's Home Improvement
Redmond/Bend , OR
11.2016 - 06.2020
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Cultivated long-term connections within customer and vendor networks.
- Evaluated employee performance and provided valuable feedback for improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Led productive meetings focusing on customer responses, enhancing procedures, and achieving operational goals.
- Enhanced department efficiency by optimizing staffing through hiring and training.
- Implemented safety protocols to maintain a secure workplace for employees.
- Facilitated onboarding programs focusing on effective usage of customer management tools.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about purchasing activities.
- Developed strong relationships with customers by providing personalized assistance and support.
- Monitored, operated, and trained the team on equipment to ensure proper functioning in accordance with safety regulations, such as forklift, mofette, electric reach, and order picker.
Second Lead
Aspen Ridge Tree farm & Nursery
Redmond, OR
07.2013 - 11.2017
- Aspen Ridge Tree Farm and Nursery, Redmond, OR,
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate, or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases, and receive and process cash or credit payments.
- Provide information to customers on the care of trees, shrubs, flowers, plants, and lawns.
- Identify plants, as well as problems such as diseases, weeds, and insect pests.
- Apply pesticides and fertilizers to plants.
Education
Certification of Completion - Business Management
Business Management Sure Start
Redmond09-2018
Power Equipment Certification - Trainer/operator of All Power Equipment
Lowes
Bend, Redmond OR03-2018
Master Gardener - Business Management
Oregon State University
Hazmat Certification -
The University of Georgia
The Home Depot Minneapolis, MN Forklift/hyster certification -
The Home Depot Minneapolis, MN -
References
References Diane Porciello 541-279-6773, Kolin Bicart 541-788-5676, Tod Jolly 541-419-8997
Timeline
Owner/Operator Landscape Maintenance Company
Passion for Plants Lawn Care & Maintenance LLC
06.2020 - Current
Service Manager: Garden, Lumber, Paint, Appliances
Lowe's Home Improvement
11.2016 - 06.2020
Second Lead
Aspen Ridge Tree farm & Nursery
07.2013 - 11.2017
Hazmat Certification -
The University of Georgia
The Home Depot Minneapolis, MN Forklift/hyster certification -
The Home Depot Minneapolis, MN -
Certification of Completion - Business Management
Business Management Sure Start
Power Equipment Certification - Trainer/operator of All Power Equipment
Lowes
Master Gardener - Business Management
Oregon State University
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