Summary
Overview
Work History
Education
Skills
Timeline
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Shymaine Cooper

Miami,FL

Summary

Dynamic and visionary Personal Stylist with a proven track record at Zara, enhancing client satisfaction and wardrobe success through expert styling advice and personalized shopping experiences. Skilled in fashion forecasting and client relationship building, I significantly increased client retention. Specializes in transforming client confidence and creating unique style narratives.

Overview

11
11
years of professional experience

Work History

Personal Stylist

Zara
05.2021 - 05.2024
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
  • Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
  • Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
  • Assisted clients in overcoming body insecurities through thoughtful outfit selections, improving self-esteem and overall happiness.
  • Enhanced client satisfaction by providing personalized style consultations and wardrobe assessments.
  • Elevated clients'' professional image by selecting workplace-appropriate attire that highlighted their unique strengths and personality traits.
  • Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
  • Provided expert guidance during shopping excursions, ensuring efficient use of time and resources while finding the perfect additions to clients'' wardrobes.
  • Leveraged industry knowledge and fashion-forward sensibilities to predict upcoming trends, keeping clients ahead of the curve.

Sales Associate / Stock

Ross Dress for Less
09.2017 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Fashion Stylist

H&M Company USAInc
01.2013 - 09.2017
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
  • Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
  • Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.

Education

Diploma -

Miami Springs Senior High
Miami Springs
06.2010

Skills

  • Client relationship building
  • Fashion knowledge
  • Client needs assessment
  • Branding
  • Color theory expertise
  • Outfit coordination
  • Personal shopping
  • Fashion forecasting
  • Style trend awareness
  • Retail and fashion
  • Creative and visionary
  • Retail operations
  • Styling experience
  • Personal shopping abilities
  • Styling
  • Customer service
  • Strong work ethic
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking and organization
  • Cleaning and sanitizing

    • Multitasking Abilities

Timeline

Personal Stylist

Zara
05.2021 - 05.2024

Sales Associate / Stock

Ross Dress for Less
09.2017 - 05.2021

Fashion Stylist

H&M Company USAInc
01.2013 - 09.2017

Diploma -

Miami Springs Senior High

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Shymaine Cooper