Shyme Alarcon Serrano
Las Vegas,NV
Summary
Lead Financial Analyst with 3+ years of experience in financial analysis, budgeting, and reporting within healthcare, complemented by 10 years in operations and customer service. Proficient in financial modeling, data analysis, and internal control assessment, demonstrating a strong ability to implement process improvements. Holds a Bachelor's Degree in Business Administration from Western Governors University. Seeking to leverage expertise in governmental accounting and financial management to contribute to city operations.
Overview
12
12
years of professional experience
Work History
Lead Financial Analyst
Bone Marrow Transplant Center Mountain View Hospital
Las Vegas, NV
02.2022 - Current
- Orchestrate comprehensive financial analysis and forecasting for the Bone Marrow Transplant Center, managing million-dollar accounts and monitoring revenue/expense trends to inform strategic decisions.
- Lead internal financial reviews of billing, coding, and authorization processes, identifying discrepancies and implementing robust controls that enhanced data accuracy and ensured compliance with complex healthcare regulations.
- Develop and present detailed financial reports, including budget-to-actuals and variance analyses, supporting leadership in performance measurement and contributing key data for year-end close processes.
- Identify and implement financial process improvements that streamlined operational workflows and enhanced efficiency, resulting in improved fiscal oversight.
- Utilize advanced Microsoft Excel functions to analyze complex financial datasets, providing actionable insights for operational optimization and cost control.
- Provide critical financial support and analysis for special projects related to the BMT center's operations and expansion initiatives.
Lead Coordinator for Wound Care, Rehab Center, and Infusion Center
Mountain View Hospital
Las Vegas, NV
07.2016 - 02.2022
- Managed and audited patient authorization, scheduling, benefits verification, and comprehensive billing and coding functions, ensuring strict adherence to financial policies and maximizing revenue capture.
- Created and successfully implemented a new patient access process that demonstrably increased revenue by 60% per patient through streamlined workflows and improved data integrity.
- Served as a 'super user' and primary trainer for critical hospital IT systems (Meditech, Kronos, Wound Expert, Host, FOS), demonstrating high proficiency in computerized billing software and data interface functions.
- Oversaw department payroll, sick time, and PTO requests, ensuring accurate financial record-keeping and compliance with organizational policies.
- Developed and implemented staff training policies, contributing to operational consistency and efficiency.
- Managed vendor relations, ensuring effective procurement and inventory management of sterile supplies.
Admitting Representative
Mountain View Hospital
Las Vegas, NV
08.2015 - 07.2016
- Provided exceptional customer service while managing patient admissions and complex financial transactions, including cash collection and daily deposits.
- Applied comprehensive knowledge of diverse insurance plans and verification processes, directly interfacing with large customer service billing systems to ensure accurate patient charges.
- Utilized technology platforms including Meditech, Microsoft Office, Autoweb, and Passport to streamline administrative processes.
Lead Customer Service Representative
Lowes Home Improvement
Las Vegas, NV
09.2013 - 08.2015
- Successfully resolved escalated customer concerns and complaints, consistently improving customer satisfaction and retention.
- Guided and trained new employees, fostering a high-performing team and ensuring adherence to company service standards.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT02-2026
Bachelor of Business Administration - Business Administration
Western Governors University
Salt Lake City, UT02.2025
Centennial High School - Advanced Honors Diploma
Centennial High School
Las Vegas, NV06.2013
Skills
- Financial modeling and projections
- Budgeting and variance analysis
- Financial reporting
- Data analysis and interpretation
- Business process improvement
- Revenue forecasting
- Power BI
- Microsoft Excel
- Financial statement analysis
- Auditing
- Financial consulting
- Process optimization
- Analytical thinking
- Data-driven decision making
- Budget forecasting
- GAAP compliance
Timeline
Lead Financial Analyst
Bone Marrow Transplant Center Mountain View Hospital
02.2022 - Current
Lead Coordinator for Wound Care, Rehab Center, and Infusion Center
Mountain View Hospital
07.2016 - 02.2022
Admitting Representative
Mountain View Hospital
08.2015 - 07.2016
Lead Customer Service Representative
Lowes Home Improvement
09.2013 - 08.2015
MBA - Business Administration
Western Governors University
Bachelor of Business Administration - Business Administration
Western Governors University
Centennial High School - Advanced Honors Diploma
Centennial High School
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