Shymea Anika Brake
Rocky Mount,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Assistant Teacher
All Smiles Child Care
04.2020 - Current
- Supervise Children at all time
- Help children keep good Hygiene
- Planning and coordinating activities for Child
- Maintain a safe play environment
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
Warehouse Assistant
UPS Distribution Center
03.2020 - 12.2021
- Loading and Unloading
- Packing and Unpacking
- Auditing
- Inbound processing
- Scanning orders
- Shipping
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Retail Returner
QVC Distribution Center
- Data Entry
- Verify Customer information
- Scan Barcodes
- Return and verify packages information
- Load and Unload trucks
- Label outgoing packages
- Attend team meetings
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
West
02.2014 - 07.2016
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Troubleshooting internet, phone and cable
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2016
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Edgecombe Community College
08.2011
No Degree - N
BB&T Financial Foundations Program
Microsoft Office, Excel
Computer Skills
Skills
- Computer Skills (Microsoft Office)
- Excel
- Analytical thinking
- Customer service
- Customer relations
- Communication
- Relationship building
- Multitasking Abilities
- Friendly, positive attitude
- Computer skills
- Microsoft office
- Data management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Teacher
All Smiles Child Care
04.2020 - Current
Warehouse Assistant
UPS Distribution Center
03.2020 - 12.2021
Customer Service Representative
West
02.2014 - 07.2016
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Edgecombe Community College
Microsoft Office, Excel
Computer Skills
Retail Returner
QVC Distribution Center
High School Diploma -
Rocky Mount High School
No Degree - N
BB&T Financial Foundations Program
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