Shymeka Brown
Milwaukee,WI
Summary
Patient-focused professional equipped with customer service and financial expertise. Including electronic patient registration, verification, scheduling, billing and collecting payments. Maintains strict data accuracy, HIPAA and PHI compliant. Skilled in working under pressure and comfortable communicating clearly, concisely and with empathy regarding insurance benefits to patients.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Capri Communities
10.2023 - Current
- Maintain occupancy, revenue, expense, and budget records. Assist with property management software system to track resident information, rents, and concessions.
- Participated in marketing, touring, and leasing apartment units. Assisted with preparing and completing leases, and resident notices. Ensuring all lease paperwork is completed accurately, collects security deposits.
- Assist in producing schedules, collecting time cards (as appropriate) and communicate maintenance and housekeeping needs to appropriate staff members.
- Provide compliance documentation related to building regulations, lease agreements, and governmental requirements that govern the operation of the assigned property. Maintains all resident files, making sure they are complete, accurate, and compliant with regulatory guidelines.
Back Office Assistant
Medical College Of Wisconsin - Orthopedics
04.2023 - 09.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Dispersed incoming mail to correct recipients throughout office.
- Completed work schedules, managed calendars and arranged appointments.
- Coordinated travel arrangements for office personnel.
- maintains and files confidential information.
- Answered telephones, directed calls and took messages.
Patient Service Representative
Ascension Medical Group
02.2021 - 08.2022
- Accessed patient information through various software applications using EPIC and other electronic health record (EHR) databases, communicating over the phone and in person with patients regarding insurance benefit and or fee for service.
- Registered patients, entered accurate demographics, scheduled appointments and verify insurance via web portals and contacting insurance carriers.
- Collected deductible amounts, co-pay requirements, co-insurance and fee schedule payments.
- Demonstrated sound judgement ensuring the best public relations.
- Investigated, documented,
Patient Services Representative
Mars Solution Group
08.2020 - 12.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Met or exceeded call handle and resolution metrics on consistent basis.
- Provided information and guidance regarding health insurance eligibility and benefit coverage.
- Fielded customer complaints and queries, fast-tracking them for problem resolution
Administrative Assistant
Maximus
12.2019 - 08.2020
- Provided secretarial and office management support while building cooperative working relationships.
- Greeted visitors, answered incoming calls and emails to provide information, resulting in effective business correspondence.
- Developed organizational systems for center property logs, receipts, transfers, inventory control and merchandising.
- Maintained files and retrieved information from computer and manual filing systems.
- Evaluated reports and documents for discrepancies and inaccurate information.
Patient Service Specialist
Aurora Health Care
07.2019 - 12.2019
- Performed registration and obtained insurance verification and authorization for patient accounts.
- Explained processes and forms to patient prior to securing signatures and consent. Maintained strict confidentiality to remain complaint with HIPPA regulations.
- Coordinated patient admissions and patient placement in timely manner.
- Addressed and assisted with account resolutions pertaining to patient balances. Including collecting upfront cost, copays, and processed payments.
Administrative Assistant
ResCare Workforce Services
08.2018 - 06.2019
Customer Service Representative
Scion Dental
03.2018 - 07.2018
Patient Services Specialist
Concentra Urgent Care
11.2016 - 07.2017
Education
Associate of Science - Practical Nursing
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Social Development Commission
Milwaukee, WI05.2017
Skills
- 7 years of experience in hospital and clinic settings
- Strong customer service
- Call center experience
- Triage patient inquiries
- Active Listening
- Coverage eligibility
- Insurance Verification
- Scheduling coordination
- Patient advocate and liaison
- Compliance and Billing Proficient in financial prepays, copays, and past due collection
- Collaborating with insurance carriers, clinical staff, Medicaid vendors and other sources
- Centers for Medicare & Medicaid Services (CMS)
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Capri Communities
10.2023 - Current
Back Office Assistant
Medical College Of Wisconsin - Orthopedics
04.2023 - 09.2023
Patient Service Representative
Ascension Medical Group
02.2021 - 08.2022
Patient Services Representative
Mars Solution Group
08.2020 - 12.2020
Administrative Assistant
Maximus
12.2019 - 08.2020
Patient Service Specialist
Aurora Health Care
07.2019 - 12.2019
Administrative Assistant
ResCare Workforce Services
08.2018 - 06.2019
Customer Service Representative
Scion Dental
03.2018 - 07.2018
Patient Services Specialist
Concentra Urgent Care
11.2016 - 07.2017
Associate of Science - Practical Nursing
Milwaukee Area Technical College
High School Diploma -
Social Development Commission
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