Shymon Mahin
Queens,NY
Summary
Proven Patient Service Representative and ADP Services Consultant, adept in HIPAA compliance and customer service. At True Health, excelled in fostering trust through empathy and professionalism. Skilled in insurance verification and driving process improvements, significantly enhancing service delivery. Established lasting client relationships through proactive problem-solving, showcasing punctuality and hardworking nature.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
True Health
02.2022 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
ADP Services Consultant
DH Care
06.2021 - 02.2022
- Partnered with cross-functional teams to drive process improvements that bolstered efficiency in service delivery across all departments.
- Shared best practices and created innovative solutions to push user adoption and maximize value of [Product or Service].
- Conducted comprehensive needs assessments, recommending suitable ADP products and services based on client requirements.
- Troubleshot complex issues, implementing effective resolutions that minimized downtime for clients'' HR operations.
- Provided ongoing support to existing clients, processing change requests and addressing concerns as needed.
- Established long-lasting relationships with clients through regular communication and proactive problem-solving efforts.
Education
GED -
Jamaica Learning School
162-02 Hillside Ave , Jamaica , NY 11432Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient check-in
- Registration and scheduling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Languages
Bengali
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Patient Service Representative
True Health
02.2022 - 08.2023
ADP Services Consultant
DH Care
06.2021 - 02.2022
GED -
Jamaica Learning School
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