Shynasia Colon
New Smyrna Beach,FL
Summary
Highly motivated, accomplished, and energetic associate with a proven track record in customer service. With over 10 years of experience, consistently demonstrating expertise in identifying and resolving problems efficiently. As a highly organized team player, my focus remains on delivering top-notch service to customers while exceeding employer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dietary Aide
JOHN KNOX VILLAGE
- Server
- Complete all server side work before clocking out
- Home Delivery
Server
POLLO TROPICAL
- Take customers' orders and relay them to the kitchen with accuracy
- Greeting customers as they arrive and show them to their table
- Obtain amenities for guest with specific needs ex: highchairs for parents
Cashier
SAMS CLUB
- Operating cash register
- Upselling memberships
- Resolving complaints promptly/ accurately
Sales Associate
MACYS
- Operating registers, receiving payments by cash/credit/debit
- Keeping work area clean
- Communicated with customers regarding orders, comments, and complaints
Rural Mail Carrier Associate
United States Postal Service, USPS
12.2022 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Organized mail ahead of delivery runs for correct routing.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Signed and received mail with signature requirements upon delivery and loading.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Maintained records on customers with mail forwarding and change of address requests.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Education
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Eckerd Workforce Connects
Deltona, FL03.2019
Skills
- Effective Time Management
- Integrity in Effective Communication
- Collaborative Leadership
- Creative Problem Resolution
- Self motivation
- Strong work ethic
- Compassion
Certification
- First Aid February2019
- National Retail Federation March2019
- Safe Staff(FL Food Safety Handling) March2019
- AHLEI Front Desk Representative. April2019
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
12.2022 - Current
Dietary Aide
JOHN KNOX VILLAGE
Server
POLLO TROPICAL
Cashier
SAMS CLUB
Sales Associate
MACYS
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Eckerd Workforce Connects
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