Shynel Mitchell

• Register patients being seen in the Emergency Department
• Perform EPIC functions such as check in, check out, entering demographic and insurance information
• Verify insurance eligibility via Epic Rte, NaviNet, Pear, Promise and Availity Provider Portals
• Collect co payments and process all badge payments
• Perform administrative task/ receptionist duties such as sorting and delivering of mail, faxes, photocopies, medical records and other correspondence
• Schedule admissions and confirm appointments of pre op and post op procedures
• Answer phones promptly and courteously in a professional manner, take messages and direct calls to appropriate personnel
• Work necessary Admission work ques via EPIC
• Communicate with families, nursing, and hospital staff regarding needs of patients
• Maintain patient medical record in appropriate order
• Order, pick up, restock supplies and equipment from central stock room when requested
• Contact the help desk on behalf of staff, initiate tickets, and ensuring equipment is working at all times

• Assists patients with daily living activities, by providing personal services, emotional support, and companionship to enable them to stay in their homes
• Support clients by providing housekeeping, laundry services, medication reminders, socializing, shopping for food and other household requirements
• Prepare and serve clients regular balanced meals for breakfast, lunch and dinner.
• Manage schedules, provide transportation and accompany patients to all appointments and hospital visits
• Prepare and maintain records of client progress and services performed, reporting changes in clients condition to manager and supervisor.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
• Maintain a safe secure, healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary
• Protect the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements

• Scheduled the appropriate appointment in a timely fashion by acting as an advocate and navigator to those being discharged following a hospital admission or visit to the Emergency Department
• Worked closely with medical professionals, hospital and practice plan staff to coordinate all appointments in efforts to satisfy the need of the patient
• Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
• Ensured accurate information of patient was obtained and registered appropriately in a timely manner via NextGen/EPIC Healthcare systems
• Verified patient insurance coverage and benefits
• Maintained ongoing tracking and appropriate documentation of appointments/referrals via excel
• Prioritized referrals by their urgency and acted as an advocate for the patient to ensure appropriate appointment was scheduled

• Answered, screened and processed high volume of calls daily with call management system and web- based communication via Next Gen

Information systems

• Verified insurance eligibility via Navinet and Passport
• Entered/ updated complete demographic, insurance and appropriate clinical information to patients chart
• Scheduled and confirmed appointments for multiple departments within the hospital
• Followed all scheduling protocols effectively and efficiently
• Contacted referring physicians and other healthcare facilities on behalf of patient
• Trained and supervised new employees to promote overall team productivity and consistent service
• Referred unresolved customer grievances to designated departments for further investigation.

• Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel
• Answered telephones and directed calls to appropriate staff members
• Scheduled and confirmed appointments for patients or customers.
• Assisted with patient registration, check-out and referrals
• Ordered and dispensed supplies to maintain office inventory.
• Verified patient insurance via Navinet and Passport insurance verification systems and collected co- payments
• Maintained patient accounts by recording, updating patient demographics and financial information
• Delivered administrative support to team members by making copies, sending/ retrieving faxes, organizing documents, rearranging schedules and sorting incoming mail daily